What to do if...
You can’t switch your phone on Carkit: Have a qualified technician check the installation.
Transportable: Check the battery. Is it charged, properly fitted and are the contacts clean and dry?
You can’t make calls Check the signal strength meter in the display. If the signal is weak, move to an open space.
Check the Network Selection settings. Try Manual Selection, or try another network. See ‘Network Search’.
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring and Fixed Dialling.
Has the call charge limit been reached? Use your PIN2 code to reset the limit or contact your Service
Provider. See ‘Set Total Charge Limit’.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
You can’t receive calls Check the signal strength meter in the display. If the signal is weak, move to an open space.
Check the Call Diversion and Call Barring settings.
Check the Ringer settings. If off, there is no audible alert. See ‘Ringer On or Off’.
Your phone won’t unlock Have you inserted a new SIM card? Enter the new PIN code. See ‘Entering Your SIM Card PIN Code’.
Do you have a replacement phone? Enter the default phone unlock code - 1234.
Have you forgotten the unlock code? Press M to change the unlock code (you will need your security
code).
Your PIN is blocked Enter the PIN unblocking code supplied with your SIM card (see ‘Unblocking Your Phone’).
Your PIN2 is blocked Enter the PIN2 unblocking code supplied with your SIM card (see ‘Change SIM PIN2 Code’).
Your SIM card won’t work Is the card inserted the right way round? See ‘SIM Card Insertion’.
Is the gold chip visibly damaged or scratched? Return the card to your Service Provider.
Check the SIM and phone contacts. If they are dirty, clean them with an antistatic cloth.
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