Motorola MC3090-Z User Manual

Troubleshootin
g
the Motorola MC3090-Z
CribMaster Cr
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This document covers problems a user may encounter using the Motorola MC3090-Z.
Completing a Warm Boot
A warm boot should be the first step in trying to resolve a
problem with the scanner.
To complete a warm boot for the MC3090-Z, follow the
steps below:
1. Hold in the Power button for at least five seconds.
2. As soon as the scanner begins to boot let go of the
Power button.
Completing a Cold Boot
A cold boot completely restarts the scanner and restores it
to the way it was when it was shipped from WinWare.
Information that has not been saved to flash memory or a
memory card will be lost. A cold boot should only be tried if
a warm boot does not resolve the issue.
IMPORTANT: A cold boot will reset the scanner to its
default settings. However, if you have synced the scanner
with your computer, you can retrieve your data the next
time you sync.
C9090-G RFID Integrator Guide Supplement
To complete a cold boot, follow the steps below:
1. Press the Power button and keys 1 and 9 and release
them at the
same time.
Power
Button
WARNING: Do not press any other buttons during this time.
2. Press the battery back into position. The scanner restarts.
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g
hts reserved. CS–SCR-001-08312010

Motorola MC3090-Z Specifications

General

Brand	Motorola
Model	MC3090-Z
Category	Touch terminals
Language	English

Summary

Troubleshooting Procedures

Completing a Warm Boot

Restart the scanner without losing settings. A warm boot is the first step to resolve scanner problems.

Completing a Cold Boot

Fully restart the scanner, restoring it to its shipped state. Use if a warm boot fails. Data not saved will be lost.

Common Scanner Issues

Scanner Does Not Power On

Addresses issues where the scanner fails to turn on, covering battery and system crash causes and solutions.

Battery Does Not Charge

Troubleshoots why the scanner's battery is not charging, including cradle placement and faulty battery causes.

Nothing Visible Onscreen

Solutions for when the scanner display is blank, focusing on power-on issues and ensuring the unit is active.

Data Sync Transfer Issues

Resolves problems with data synchronization, such as improper cradle removal or incorrect software setup.

Scanner Audible Confirmation Issues

Fixes for the scanner not producing beeps or other sounds, typically related to volume settings.

Scanner Powers Itself Off

Addresses the scanner shutting down unexpectedly due to low battery or inactivity settings.

Scanner Not Reading RFID Tags

Troubleshooting RFID tag reading failures, including unreadable tags, range, compatibility, and battery power.

Scanner Not Reading Barcodes

Solutions for barcode scanning failures, covering application installation, unreadable codes, range, and battery.