Motorola MC9090 - Troubleshoot Manual

Troubleshootin
g
the Motorola MC9090
CribMaster CribSheet
This document covers problems a user may encounter using the Motorola MC9090.
Completing a Warm Boot
A warm boot should be the first step in trying to
resolve a problem with the scanner.
To complete a warm boot for the MC9090, follow
the steps below:
1. Hold in the Power button for at least five
seconds.
2. As soon as the scanner begins to boot let go
of the Power button.
Completing a Cold Boot
A cold boot completely restarts the scanner and
restores it to the way it was when it was shipped
from WinWare. Information that has not been
saved to flash memory or a memory card will be
lost. A cold boot should only be tried if a warm
boot does not resolve the issue.
Power
Button
IMPORTANT: A cold boot will reset the scanner to
its default settings. However, if you have synced
the scanner with your computer, you can retrieve
your data the next time you sync.
C9090-G RFID Integrator Guide Supplement
To complete a cold boot, follow the steps below:
1. Release the battery from the scanner but do not
completely remove it.
2. Press and release the trigger and the Power
button at the same time.
WARNING: Do not press any other buttons
during this time.
3. Press the battery back into position. The scanner restarts.
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© 2010 WinWare, Inc. All ri
g
hts reserved. CS–CM-001-01052010

Motorola MC9090 Specifications

General

Drop Specification	Multiple 6 ft./1.8 m drops to concrete
Sealing	IP64
Operating System	Windows Mobile 5.0 or Windows CE 5.0
Display	3.8 in. QVGA
RAM	64 MB
Flash Memory	64MB or 128MB
Connectivity	USB, RS232
Scanner	1D Laser or 2D Imager
Resolution	240 x 320 pixels
Keypad	Numeric or QWERTY
Wireless Connectivity	802.11a/b/g
Operating Temperature	-20°C to 50°C
Battery	Rechargeable Lithium Ion battery

Summary

Completing a Warm Boot

Completing a Cold Boot

Possible Issues

The scanner does not power on

Troubleshoot scanner power issues by checking battery charge and insertion, or performing a warm/cold boot.

The battery does not charge

Resolve battery charging problems by ensuring the scanner is cradled, checking battery condition, or contacting support.

Nothing is visible onscreen

If the screen is blank, ensure the unit is fully powered on by holding the power button.

Data is not transferred during sync

Fix sync issues by completing the sync process, checking cradle connection, or verifying ActiveSync setup.

The scanner does not beep or make any audible confirmations

Address lack of audio feedback by increasing the scanner's volume setting.

The scanner powers itself off

Troubleshoot automatic shutdown by checking battery level or adjusting inactivity timeout settings.

The scanner is not reading RFID tags

Resolve RFID reading failures by checking tag readability, range, compatibility, or application installation.

The scanner is not reading barcodes

Fix barcode reading problems by verifying application installation, barcode readability, range, or battery power.