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Motorola MC9090 - Troubleshoot Manual

Motorola MC9090
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Troubleshootin
g
the Motorola MC9090
CribMaster CribSheet
This document covers problems a user may encounter using the Motorola MC9090.
Completing a Warm Boot
A warm boot should be the first step in trying to
resolve a problem with the scanner.
To complete a warm boot for the MC9090, follow
the steps below:
1. Hold in the Power button for at least five
seconds.
2. As soon as the scanner begins to boot let go
of the Power button.
Completing a Cold Boot
A cold boot completely restarts the scanner and
restores it to the way it was when it was shipped
from WinWare. Information that has not been
saved to flash memory or a memory card will be
lost. A cold boot should only be tried if a warm
boot does not resolve the issue.
Power
Button
IMPORTANT: A cold boot will reset the scanner to
its default settings. However, if you have synced
the scanner with your computer, you can retrieve
your data the next time you sync.
C9090-G RFID Integrator Guide Supplement
To complete a cold boot, follow the steps below:
1. Release the battery from the scanner but do not
completely remove it.
2. Press and release the trigger and the Power
button at the same time.
WARNING: Do not press any other buttons
during this time.
3. Press the battery back into position. The scanner restarts.
Page 1 of 6
© 2010 WinWare, Inc. All ri
g
hts reserved. CS–CM-001-01052010
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Summary

Completing a Warm Boot

Completing a Cold Boot

Possible Issues

The scanner does not power on

Troubleshoot scanner power issues by checking battery charge and insertion, or performing a warm/cold boot.

The battery does not charge

Resolve battery charging problems by ensuring the scanner is cradled, checking battery condition, or contacting support.

Nothing is visible onscreen

If the screen is blank, ensure the unit is fully powered on by holding the power button.

Data is not transferred during sync

Fix sync issues by completing the sync process, checking cradle connection, or verifying ActiveSync setup.

The scanner does not beep or make any audible confirmations

Address lack of audio feedback by increasing the scanner's volume setting.

The scanner powers itself off

Troubleshoot automatic shutdown by checking battery level or adjusting inactivity timeout settings.

The scanner is not reading RFID tags

Resolve RFID reading failures by checking tag readability, range, compatibility, or application installation.

The scanner is not reading barcodes

Fix barcode reading problems by verifying application installation, barcode readability, range, or battery power.

Summary

Completing a Warm Boot

Completing a Cold Boot

Possible Issues

The scanner does not power on

Troubleshoot scanner power issues by checking battery charge and insertion, or performing a warm/cold boot.

The battery does not charge

Resolve battery charging problems by ensuring the scanner is cradled, checking battery condition, or contacting support.

Nothing is visible onscreen

If the screen is blank, ensure the unit is fully powered on by holding the power button.

Data is not transferred during sync

Fix sync issues by completing the sync process, checking cradle connection, or verifying ActiveSync setup.

The scanner does not beep or make any audible confirmations

Address lack of audio feedback by increasing the scanner's volume setting.

The scanner powers itself off

Troubleshoot automatic shutdown by checking battery level or adjusting inactivity timeout settings.

The scanner is not reading RFID tags

Resolve RFID reading failures by checking tag readability, range, compatibility, or application installation.

The scanner is not reading barcodes

Fix barcode reading problems by verifying application installation, barcode readability, range, or battery power.

Overview

The Motorola MC9090 is a rugged, handheld mobile computer designed for demanding environments, often used in inventory management, logistics, and supply chain operations. It functions primarily as a data collection device, capable of reading both barcodes and RFID tags, and is equipped with a Windows Mobile operating system, allowing for various applications to be run on the device. Its robust design ensures durability and reliability in industrial settings, making it suitable for tasks that require frequent data capture and processing on the go.

Function Description

The core function of the Motorola MC9090 is to facilitate efficient data capture and management. It integrates a barcode scanner and an RFID reader, enabling users to quickly and accurately collect information from items. The device is designed to run specialized applications, such as inventory tracking software, which process the collected data. This data can then be synchronized with a central system, typically via a cradle connected to a computer, ensuring that inventory records are up-to-date. The MC9090's operating system, often Windows Mobile, provides a familiar interface for users to navigate applications, manage files, and configure settings. The device's ability to perform both barcode and RFID scanning makes it versatile for different types of assets and tracking systems. It is particularly useful in environments where manual data entry would be slow, error-prone, or impractical, significantly improving operational efficiency and accuracy.

Usage Features

The Motorola MC9090 is engineered for ease of use in professional settings. It features a physical keypad for data input and navigation, complementing its touchscreen display. The device is designed to be held comfortably for extended periods, with a pistol grip form factor that often includes a trigger button for scanning. This ergonomic design reduces user fatigue during long shifts.

Power Management: The device is powered by a removable battery, which can be charged by placing the scanner in a cradle. The battery life is optimized for full-day operations, and spare batteries can be swapped in for continuous use. The device includes power-saving features, such as automatic shutdown after a period of inactivity, which can be configured by the user to extend battery life.

Data Capture: For barcode scanning, users typically aim the scanner at a barcode and press a trigger button. The device then reads the barcode and inputs the data into the active application. For RFID tag reading, the device is brought within range of the tag, and the RFID reader captures the tag's information. The range for RFID reading can vary, and users may need to adjust their distance from the tag for optimal performance. The device provides audible confirmations (beeps) and visual feedback (on-screen messages) to indicate successful data capture.

Data Synchronization: Data collected on the MC9090 is typically stored locally on the device until it is synchronized with a host computer or network. This synchronization is often performed by placing the scanner in a cradle connected to a PC running Microsoft ActiveSync (or a similar synchronization software). During sync, data is transferred, and the device's software can be updated. It's crucial to ensure the scanner remains in the cradle until synchronization is complete to prevent data loss or corruption.

User Interface: The device's operating system provides a graphical user interface (GUI) that allows users to launch applications, adjust settings, and view information. The touchscreen can be used with a stylus or finger, and the physical keypad offers tactile feedback for precise input, especially useful in environments where gloves might be worn.

Troubleshooting: The device incorporates basic troubleshooting steps that users can perform. A "warm boot" is a soft reset that can resolve minor software glitches without losing unsaved data. A "cold boot" is a more comprehensive reset that restarts the device and restores it to its default settings, which can resolve more persistent issues but may result in the loss of unsaved data not stored in flash memory or on a memory card.

Maintenance Features

Maintaining the Motorola MC9090 involves routine care and specific troubleshooting steps to ensure its longevity and reliable performance.

Battery Care: Proper battery management is critical. Batteries should be charged regularly using the designated cradle. If a battery is suspected to be faulty (e.g., not holding a charge), it should be replaced. It's important to ensure batteries are fully inserted into the device to maintain power and connectivity.

Cleaning: As a rugged device, the MC9090 is designed to withstand harsh conditions, but periodic cleaning is recommended. The screen, keypad, and scanning windows should be kept clean to ensure optimal performance. Specific cleaning instructions for industrial devices should be followed to avoid damage.

Software Maintenance: Keeping the device's operating system and applications up-to-date is important for security and performance. Software updates are typically applied during synchronization with a host computer. If an application, such as the RFID Read or barcode scanning application, is not installed or functioning correctly, it may require reinstallation or support from the system administrator.

Troubleshooting Steps:

  • Warm Boot: For minor issues like the device freezing or not responding, a warm boot is the first step. This involves holding the Power button for a few seconds until the device begins to restart.
  • Cold Boot: If a warm boot doesn't resolve the problem, a cold boot may be necessary. This procedure involves removing the battery, pressing the trigger and Power button simultaneously, and then reinserting the battery. This resets the device to its factory defaults, so any unsaved data will be lost.
  • Power Issues: If the scanner does not power on, check if the battery is charged and properly inserted. If the battery is faulty, it needs to be replaced.
  • Charging Issues: If the battery does not charge, ensure the scanner is correctly seated in the cradle and that the cradle is powered. If the battery is faulty, it will need replacement.
  • Display Issues: If nothing is visible on screen, ensure the unit is fully powered on by holding the power button.
  • Data Transfer Issues: If data is not transferring during sync, ensure the scanner remains in the cradle until synchronization is complete. Also, verify that the correct synchronization software (e.g., Microsoft ActiveSync 4.1 or later) is installed and configured on the host PC.
  • Audible Confirmations: If the scanner is not beeping, check the volume settings on the device and increase them if necessary.
  • Auto Shutdown: If the scanner powers itself off unexpectedly, check the battery level. If it's low, recharge it. Also, review the power settings in the operating system (Start > Settings > System tab > Power > Advanced) to adjust the period of inactivity before shutdown.
  • Scanning Issues (RFID/Barcode): If the scanner is not reading RFID tags or barcodes, first verify that the respective scanning application is installed. If the tag/barcode is unreadable or out of range, try replacing it or adjusting the distance between the scanner and the item. For RFID, ensure the tags are compatible with the reader. If battery power is low, recharge the battery as this can affect scanning performance.

By following these usage and maintenance guidelines, users can maximize the operational efficiency and lifespan of their Motorola MC9090 devices in demanding work environments.

Motorola MC9090 Specifications

General IconGeneral
Drop SpecificationMultiple 6 ft./1.8 m drops to concrete
SealingIP64
Operating SystemWindows Mobile 5.0 or Windows CE 5.0
Display3.8 in. QVGA
RAM64 MB
Flash Memory64MB or 128MB
ConnectivityUSB, RS232
Scanner1D Laser or 2D Imager
Resolution240 x 320 pixels
KeypadNumeric or QWERTY
Wireless Connectivity802.11a/b/g
Operating Temperature-20°C to 50°C
BatteryRechargeable Lithium Ion battery

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