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Troubleshooting
Troubleshooting
Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (United States)
or 1-800-461-4575 (Canada).
Question Answer
Is your phone
set up
correctly?
Press
M
#
. If you do not see
your phone number, contact your
service provider.
Is your battery
charged? Do
you see
B
in
the display?
The battery level indicator should
have at least one segment
showing (
C
). If it does not,
recharge your battery. See
page 18.
Does the
handset have
a signal? Do
you see
j
in
the display?
Make sure that your antenna is
fully extended. The signal strength
indicator should have at least one
segment showing (
1
). If it does
not, move to an area with a
stronger signal to use your phone.
Is the earpiece
volume too
low?
While on a call, press the upper
volume key on the side of your
phone.
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