155
Troubleshooting
My battery 
didn’t last as 
long as I 
expected. 
What can I do 
to extend 
battery life 
Your battery’s performance is 
affected by charge time, feature 
use, temperature changes, 
backlight use, and other factors. 
For tips on extending your battery 
life, see page 28.
I am unable to 
record a voice 
note, voice 
name, or voice 
shortcut. 
Try moving to a quieter location to 
make your voice recording. Hold 
the phone about four inches (10 
centimeters) from your mouth, 
and speak directly into the phone 
in a normal tone of voice.
My TTY device 
doesn’t work 
with my 
phone. 
Your phone must be set to a TTY 
mode for the phone to detect your 
TTY device. See page 133.
I plugged the 
data cable into 
my phone but 
my phone did 
not beep. How 
do I know if 
the data cable 
is ready to go? 
The beep indicates that you are 
set up correctly. If you did not hear 
a beep, make sure that both ends 
of the data cable are connected—
the smaller end to your phone and 
the larger end to your computer.
Also, your computer may have 
deactivated the port to save 
power. Try opening an application 
that uses the port, like a fax or 
dial-up application, to 
automatically activate the port.
Problem Solution