Moxee Tablet User Manual 26
Troubleshooting
This section lists some situations you might
encounter when using your device. Before you call
your service provider, please review the following
instructions, and advise. Some problems are easy,
and you can x yourself.
Device does not power on
Please charge the battery for at least 30 minutes to
ensure the minimum battery power and then press
and hold the power key switch it on again.
Device has system crash or not responded
To perform a soft reset of your device, simply press
and hold the Volume Down and Power keys until the
device restarts.
Charging error
• Make sure that you are using the proper charger
that comes with the device.
• Make sure that your battery is not completely
discharged; if the battery power has been
discharged for a long time, it may take around 10
minutes to display the battery charging indicator
on the screen.
• Make sure that charging is carried out under
normal temperature.
• Make sure the charger and its connection to the
device.
• Check that the charging port not damaged.
The battery drains faster than before
• If you expose the device or the battery to very
cold or hot temperatures, the battery life may be
reduced.
• Battery consumption will increase when you use
certain features or apps, for example: GPS, games,
or the Internet.
• The battery is consumable, and the battery life will
get shorter over time.
SIM Card PIN Lock
• Contact your network carrier to ask the Personal
Unblocking Key (PUK) code.
SIM Card Error
• Make sure the SIM card is correctly inserted.
• Make sure the SIM card chip is not damaged.
No network connection or “No service” is displayed
• Make sure that you are not outside the carrier
network area. Move and check the network.
• Check with your carrier that your SIM card is valid.
• Please make sure device is not in airplane mode.
Insufficient memory prompt display
during app installation
Please remove unnecessary les or apps on device
to free up some memory and try to install again.
Cannot access the Internet via a wireless network
Restart the wireless router or go to
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