To Next PageTo Next PageWhy is my MUTOH Printer not printing at all?
If your MUTOH Printer isn't printing, ensure the power cord is properly connected and the AC power supply provides the correct voltage. Try a different outlet. Also, check that the front cover and maintenance covers are closed, and the media loading lever is lowered.
What to do if my MUTOH Printer does not work after loading the media?
If your MUTOH Printer isn't working after loading the media, make sure the front cover is closed and the media loading lever is lowered. Also, ensure the maintenance cover is closed and the ink cartridge is inserted. Verify that you're using the recommended media and that the printer is used in the specified environment.
Why does the media slip or tear during initialization on my MUTOH VJ-2638X?
If the media slips or tears during initialization on your MUTOH Printer, ensure you are using the recommended media and that it's loaded correctly. Check the pressurizing roller for foreign materials and clean it if necessary. Also, make sure the printer is used in the specified environment and that you are not using creased, damaged, torn, or curled media. If the media bends, consider using the recommended media or adjusting the Vacuum Fan menu.
What to do if ink doesn't come out after initial ink charge on MUTOH Printer?
If ink doesn't come out after the initial ink charge on your MUTOH Printer, and the ink cartridge might be cold or frozen, leave the ink bag at room temperature for at least three hours and perform cleaning several times. If the power was turned off during the initial ink charge, turn it on again and continue the process. If normal printing cannot be performed after the initial ink charge, perform cleaning several times and check it each time.
Why can't I use my MUTOH VJ-2638X online using LAN?
If you cannot use the computer online with your MUTOH Printer via LAN, check that the network interface cable is correctly connected, ensuring you're using the correct type of cable (cross or straight). Also, verify that the network settings are configured correctly and that the printer's network settings match the computer's settings.
What to do if data sent to MUTOH VJ-2638X causes an error and nothing prints?
If an error occurs at the printer and nothing is printed when data is sent from the computer to your MUTOH Printer, check that the printer type selected on the computer matches the printer type settings on the printer itself.
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