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Nannio Connect - Camera connecting status continues (APP); Video issues (APP); Cameras LED indicator stays in solid red; Forgot your password

Nannio Connect
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Care and Maintenance
Ÿ Keep all parts and accessories out of children's reach.
Ÿ Fingerprints or dirt on the lens surface can adversely affect camera
performances. Avoid touching the lens surface with your fingers.
Ÿ Should the lens become dirty, use a blower to blow off dirt and dust, or a
soft, dry cloth to wipe off the lens.
Ÿ Keep the camera dry. Precipitation, humidity, and other liquids contain
minerals will corrode electronic circuits.
Ÿ Do not use or store in dusty, dirty areas.
Ÿ Do not store in hot areas. High temperatures can shorten the life of
electronic devices and warp or melt certain plastics.
Ÿ Do not store in very cold areas. When the system warms up (to its normal
temperature), moisture can form inside the case, which may damage
electronic circuit boards.
Ÿ Do not attempt to open the case. Non-expert handling of the device may
damage the system.
Ÿ Avoid dropping or strong shocks.
Ÿ Operate this product using only with the power supply included or provided
as an accessory.
Ÿ Do not overload electrical outlets or extension cords this can result in fire
or electric shocks.
9
Camera connecting status continues (APP)
Timeout: Make sure your smart phone or tablet is connected to Wi-Fi router or
4G LTE network.
Offline: Make sure your camera is connected to the Internet.
Video issues (APP)
Ÿ No video play: Please check the status of the camera on camera list.
Ÿ Video streaming is not smooth: The video performance is related to your
internet bandwidth or interference.
Camera’s LED indicator stays in solid red
The Camera has failed to connect to the Wi-Fi router or the connection is lost.
Ÿ Please make sure your Wi-Fi router is working well and then restart your
camera, please unplug power adapter and replug.
Ÿ Make sure the camera is paired with your Wi-Fi router and correct password.
If you are not sure, please delete the camera from list and
proceed 6.4 again.
Ÿ Please make sure the camera is within Wi-Fi range. Please move the camera
closer to the Wi-Fi router and try it again.
Forgot your password
Ÿ Please delete camera from list and proceed 6.4 again.
7.4
7.5
7.6
7.3
2.3

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