Napoleon Galaxy GSS48E User Manual (English)

Questions and Answers:

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Keith DoyleAug 6, 2025
What to do if my Napoleon Galaxy GSS48E burner won't stay lit?
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  barbara79Aug 6, 2025
  If the burner of your Napoleon Indoor Fireplace won't stay lit when you release the control knob, ensure you hold the knob in for 30 seconds after the burner lights to allow the thermocouple to heat up. The unit may shut down in winds greater than 10mph (16km/h); relocate to a less windy area. Check for and remove any glass or debris in the ignition area, making sure the small hole below the thermocouple is clear. Clean the thermocouple and its connection to the valve, ensuring it's properly tightened. If the problem persists, the thermocouple or valve may need replacement.
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Carolyn RodriguezAug 12, 2025
Why is the burner output on my Napoleon Galaxy GSS48E too low?
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  Ashley SmithAug 12, 2025
  If your Napoleon Indoor Fireplace burner output is too low on the “high” setting, producing a rumbling noise and fluttering blue flame, check the gas level in the propane cylinder. Ensure the supply hose isn't pinched and reposition it if needed. Clean the burner orifice and venturi tube to remove any blockages. For propane, follow the lighting procedure carefully, ensuring all valves are off when you turn on the tank valve, and turn the tank on slowly to equalize pressure.
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Mackenzie AndersonAug 18, 2025
How to fix Napoleon Galaxy GSS48E burner that won't light with igniter?
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  amandastoneAug 18, 2025
  If the burner of your Napoleon Indoor Fireplace will not light with the igniter but lights with a match, replace the battery with a heavy-duty one, ensuring it's correctly installed. Check that the electrode wire is firmly connected to the terminal on the back of the igniter, and that the lead wires from the module to the ignition switch (if equipped) are firmly attached to their terminals. Adjust the gap at the electrode tip by bending it until a spark is achieved.
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chadwoodAug 25, 2025
Why does my Napoleon Galaxy GSS48E have yellow flames and smell of gas?
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  danielgilbertAug 25, 2025
  If the burners of your Napoleon Indoor Fireplace burn with a yellow flame and you smell gas, thoroughly clean the burner venturi to remove any spider webs or debris. Refer to the general maintenance instructions for guidance.
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Isaac DanielAug 31, 2025
How to increase heat on Napoleon Indoor Fireplace?
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  Monica WeberAug 31, 2025
  If your Napoleon Indoor Fireplace has low heat or a low flame even when the valve is turned to high, ensure you are following the lighting procedure carefully. For propane, the valve must be in the off position when the tank valve is turned on, and the tank should be turned on slowly to allow pressure to equalize. For natural gas, the supply line may be undersized; ensure the pipe is sized according to the installation code.