Napoleon LA200SB - User Manual

Questions and Answers

J
Jonathan MyersAug 8, 2025
Why does my Napoleon LA200SB Grill have excessive flare-ups and uneven heat?
- M
  mjonesAug 8, 2025
  Excessive flare-ups and uneven heat in your Napoleon Grill can be caused by sear plates installed incorrectly, improper preheating, or excessive grease and ash build-up on the sear plates and in the drip pan. Ensure sear plates are installed with the holes towards the front and the slots on the bottom. Preheat the grill with both main burners on high for 10 to 15 minutes. Clean sear plates and the drip pan regularly. Do not line the pan with aluminum foil.
T
Tanner GallagherAug 12, 2025
What to do if my Napoleon LA200SB infrared burner flashes back?
- C
  choipatrickAug 12, 2025
  If your Napoleon Grill's infrared burner flashes back, turn the burner off and allow it to cool for at least two minutes. Relight the burner and burn on high for at least five minutes or until the ceramic tiles are evenly glowing red. Ensure that no more than 75% of the grill surface is covered by objects or accessories. Allow the burner to cool and inspect it very closely for cracks. If any cracks are found, contact your authorized Napoleon dealer to order a replacement burner assembly.
M
Madison WoodsAug 16, 2025
Why is the heat low on my Napoleon LA200SB when the valve is on high?
- Z
  Zachary Jones DDSAug 16, 2025
  Low heat or low flame on your Napoleon Grill when the valve is turned to high can be due to several reasons. If you are using propane, it might be due to an improper lighting procedure. If you are using natural gas, it could be an undersized supply line. For both propane and natural gas, it can be caused by improper preheating. Ensure the lighting procedure is followed carefully. All gas grill valves must be in the off position when the tank valve is turned on. Turn the tank on slowly to allow pressure to equalize. Preheat the grill with both main burners on high for 10 to 15 minutes.
D
David KramerAug 21, 2025
What to do if burners will not cross light each other on my Napoleon LA200SB?
- D
  David ReidAug 21, 2025
  If the burners on your Napoleon Grill will not cross light each other, it is likely due to plugged ports at the back of the burner. Clean the burner ports.
D
Dr. Michael ObrienAug 25, 2025
Why does my Napoleon LA200SB have yellow flames and smell of gas?
- W
  wrightsarahAug 26, 2025
  If your Napoleon Grill burners burn with a yellow flame and there is a smell of gas, it is possibly due to a spider web or other debris, or improper air shutter adjustment. Thoroughly clean the burner by removing it. Opening the air shutter slightly should be done by a qualified gas installer.
C
Cindy BrooksAug 29, 2025
Why is 'paint' peeling inside the lid of my Napoleon Grill?
- U
  uwhiteAug 29, 2025
  The peeling inside the lid or hood of your Napoleon Grill is not a defect. The finish on the lid and hood is porcelain and will not peel. The peeling is caused by hardened grease, which dries into paint-like shards that flake off. Regular cleaning will prevent this.
J
Julia PerezSep 2, 2025
What causes flames to lift away from burner on my Napoleon LA200SB Grill?
- J
  Jesse BennettSep 2, 2025
  Flames lifting away from the burner, accompanied by the smell of gas, and possibly difficulties in lighting on your Napoleon Grill, are caused by improper air shutter adjustment. Closing the air shutter slightly should be done according to combustion air adjustment instructions, and this must be done by a qualified gas installer.