e. Click Change Ownership.
When the process is complete, the Change Volume Ownership dialog shows the new values for
Preferred Owner and Current Owner.
7. Collect support data for your storage array using SANtricity System Manager.
a.
Select Support
› Support Center › Diagnostics.
b. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
What’s next?
The process of adding a second controller is complete. You can resume normal operations.
Replace controller in E2800 duplex configuration
You can replace a controller canister in a duplex (two-controller) configuration, for the
following controller shelves:
• E2812 controller shelf
• E2824 controller shelf
• E2860 controller shelf
• EF280 flash array
About this task
Each controller canister contains a controller card, a battery, and an optional host interface card (HIC). When
you replace a controller canister, you must remove the battery and HIC, if one is installed, from the original
controller canister, and install them in the replacement controller canister.
What you’ll need
• A replacement controller canister with the same part number as the controller canister you are replacing.
(See step 1 to verify the part number.)
• An ESD wristband, or you have taken other antistatic precautions.
• #1 Phillips screwdriver.
• Labels to identify each cable that is connected to the controller canister.
• A management station with a browser that can access SANtricity System Manager for the controller. (To
open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Step 1: Prepare to replace controller (duplex)
Prepare to replace the controller by verifying that the replacement controller canister has the correct FRU part
number, backing up the configuration, and collecting support data. If the controller is still online, you must take
it offline.
Steps
1. Unpack the new controller canister, and set it on a flat, static-free surface.
Save the packing materials to use when shipping the failed controller canister.
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