NetApp E Series - Page 44

Possible equipment damage — If you perform this procedure with the power turned on, you
must complete it within 30 minutes to prevent the possibility of overheating the equipment.
Before you begin
• Review
Requirements for E5700 canister replacement.
• Review the details in the Recovery Guru to confirm that there is an issue with a battery and to ensure no
other items must be addressed first.
• Check that the amber Attention LED on the fan canister is on, indicating that the fan has a fault. Contact
technical support for assistance if both fan canisters in the shelf have their amber Attention LEDs on.
What you’ll need
• A replacement fan canister (fan) that is supported for your controller shelf or drive shelf model.
• An ESD wristband, or you have taken other antistatic precautions.
• A management station with a browser that can access SANtricity System Manager for the controller. (To
open the System Manager interface, point the browser to the controller’s domain name or IP address.)
Step 1: Prepare to replace fan canister
Prepare to replace a fan canister in a 60-drive controller shelf or drive shelf.
Steps
1. Collect support data for your storage array using SANtricity System Manager.
If a problem occurs during this procedure, you can use the saved file to troubleshoot the issue. The system
will save inventory, status, and performance data about your storage array in a single file.
a.
Select Support
› Support Center › Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
2. From SANtricity System Manager, determine which fan canister has failed.
a. Select Hardware.
b. Look at the fan
icon to the right of the Shelf drop-down lists to determine which shelf has the failed
fan canister.
If a component has failed, this icon is red.
c. When you find the shelf with a red icon, select Show back of shelf.
d. Select either fan canister or the red fan icon.
e. On the Fans tab, look at the statuses of the fan canisters to determine which fan canister must be
replaced.
A component with a Failed status must be replaced.
If the second fan canister in the shelf does not have Optimal status, do not attempt to
hot-swap the failed fan canister. Instead, contact technical support for assistance.
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