CHAPTER
EIGHT
REINSTALLING PFSENSE PLUS SOFTWARE
1. Please open a TAC ticket to request access to the Plus firmware by selecting Firmware Access as the General
Problem and then select Netgate 2100 for the platform. Include the Netgate Device ID (NDI) and serial number
in the ticket to expedite access.
Once the ticket is processed, the latest stable version of the firmware will be attached to the ticket, with a name
such as:
pfSense-plus-Netgate-2100-recovery-23.05.1-RELEASE-aarch64.img.gz
Note: pfSense
®
Plus is preinstalled on Netgate appliances, which is optimally tuned for Netgate hardware and
contains features that cannot be found elsewhere, such as ZFS Boot Environments, OpenVPN DCO, and the
AWS VPC Wizard.
2. Write the image to a USB memstick (8GB or larger).
See also:
Locating the image and writing it to a USB memstick is covered in detail under Writing Flash Drives.
Tip: Remove and reinsert the memstick and the workstation will see a FAT partition on the drive. Place
a configuration backup file on this drive as config.xml to restore later using the External Configuration
Locator.
3. Connect to the console port of the Netgate device.
4. Insert the memstick into the USB port and boot the system.
Tip: The best practice is to connect to the console, turn off the device gracefully by using the Halt system
option from the console and removing power once the shutdown procedure completes, then insert the USB
memstick and boot the device.
Starting the recovery process requires interrupting the boot process very soon after the boot process begins,
so having an active console connection before booting is important.
5. When prompted, press any key to stop the autoboot process.
6. Type run usbrecovery at the Marvell>> prompt and press Enter.
7. Enter the destination device or press the Enter key to accept the default value.
Note: The onboard eMMC flash memory is mmcsd0.
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