15
Diagnostics and Troubleshooting
This chapter describes how you can capture WiFi packets and troubleshoot the access
point and network.
The chapter includes the following sections:
• Perform a ping test
• Capture WiFi and Ethernet packets
• Quick tips for WiFi troubleshooting
• Troubleshoot with the LEDs
• The extender access point and root access point cannot connect
• Troubleshoot WiFi connectivity for a WiFi client device
• Troubleshoot Internet browsing
• You cannot log in to the access point over a LAN connection
• Changes are not saved
• You enter the wrong password and can no longer log in to the access point
• Troubleshoot your network using the ping utility
Note: In this manual, WiFi network means the same as SSID (service set identifier or
WiFi network name) or VAP (virtual access point). That is, when we refer to a WiFi network
we mean an individual SSID or VAP.
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