information about the SSID broadcast, see Hide or broadcast the SSID for a WiFi
network on page 69.
•
Make sure that the WiFi client device does not use a static IP address but is configured
to receive an IP address automatically with DHCP. (For most devices, DHCP is the
default setting.)
Troubleshoot with the LEDs
For general information about the LEDs and LED icons, see Top panel with LEDs on
page 12.
When you connect the access point to a power source and you did not disable the LEDs
(see Manage the LEDs on page 175), the LEDs light as described here:
1. The Power/Cloud LED lights solid amber initially and then blinks amber slowly. After
about two minutes, the Power/Cloud LED turns either solid green or solid blue,
indicating that the startup procedure is complete and the access point is ready:
•
Solid green: The access point functions either as a standalone access point, or
as an Insight discovered access point that is not connected to the Insight
cloud-based management platform.
•
Solid blue: The access point functions in Insight mode and is connected to the
Insight cloud-based management platform.
2. When the startup procedure is complete, verify the following:
•
The 2.4 GHz WLAN LED, 5 GHz WLAN LED, and 6 GHz WLAN LED light solid
green.
If clients are connected to a radio, the associated WLAN LED lights solid blue. If
a radio processes traffic, the associated WLAN LED blinks blue.
You can use the LEDs for troubleshooting. For more information, see the following
sections:
• Power/Cloud LED remains off
• Power/Cloud LED remains solid amber
• Power/Cloud LED is blinking amber slowly, continuously
• The access point functions as a PoE PD and the Power/Cloud LED remains solid
amber
• Power/Cloud LED does not light blue in the NETGEAR Insight management mode
• Power/Cloud LED does not stop blinking amber, green, and blue
• 2.4 GHz, 5 GHZ, or 6 GHZ WLAN LED is off
User Manual239Diagnostics and
Troubleshooting
Insight Managed WiFi 6E AXE7800 Tri-band Multi-Gig Access Point Model WAX638E
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