NETGEAR RangeMax NEXT Wireless PCI Adapter WN311B User Manual
4-2 Troubleshooting
v1.0, October 2008
Throughput is only 54 Mbps. The WN311B Wireless PCI Adapter can operate at faster
speeds. You are probably connecting to a standard 802.11g
network. See Chapter 3, “Wireless Network Performance” for
help in understanding how to get the best performance from
your WN311B Wireless PCI Adapter.
The Smart Wizard keeps asking me to save
settings.
If you change the settings the Smart Wizard offers you the
chance to save the changes. To avoid this prompt, simply click
Apply before you close the Smart Wizard.
Two WN311B icons are in the system tray. You have an older software version installed on your system
and it needs to be removed. See “Removing the WN311B
Software” in Chapter 1 or “Upgrading the WN311B Software”
in Chapter 1.
I can connect to the access point, but not
the other computers on the network or to
the Internet.
This could be a physical layer problem or a network
configuration problem.
1. Check to make sure that the access point is physically
connected to the Ethernet network.
2. Make sure that the IP addresses and the Windows
networking parameters are all configured correctly. See
the link to “Internet Networking and TCP/IP Addressing:” in
Appendix B
.
3. Restart the cable or DSL modem, router, access point, and
computer.
Viewing the IP address. To view the WN311B Wireless PCI Adapter IP address, click
the WN311B icon to open the Smart Wizard. Then check the
IP address in the About page.
No IP address is assigned to the WN311B
Wireless PCI Adapter.
This may occur if you upgraded your WN311B Wireless PCI
Adapter software and did not reboot your system.
• Either restart your computer, or connect to a different access
point.
• It does not usually help to shut down the Smart Wizard or
disable/enable the card.
Table 4-1. Troubleshooting Tips (continued)
Problem Action
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