Chapter 7
Troubleshooting and Support
e MindWave does not turn on.
e battery might be low. Please try replacing the battery and try again.
I am having issues with my wireless RF connection.
Please use the RF Dongle included with the MindWave, and then be sure to carefully follow the
instructions under Setting Up Your MindSet, paying particular attention to RF Dongle Setup, RF Mind-
Wave Pairing, and Serial Port Name. en please check if your issue has been addressed in the RF
Connection Troubleshooting section.
Also if you have a desktop computer, please use a usb extension cable to pull the RF dongle to a visible
location.
e signal quality status is consistently poor (fewer than three bars).
Check that the forehead sensor and each clip contacts are making good contact with the skin. Make
sure to remove all obstructions including hair and jewelry.
It usually takes three or four seconds for the headset to validate the signal after holding still. Also make
certain to keep the sensor and contacts clean.
e eSense meters do not move.
Verify that the RF is paired correctly. You can use the Brainwave Visualizer to verify if the headset is
transmitting. Select "Show data output" from the menu. If the numbers are changing, that means the
headset is transmitting data to the PC.
Allow the eSense meters to go through a few moments to go through initialization before troubleshoot-
ing. If the meters do not move after 10 seconds, make sure the sensor rests on the forehead and the
contacts are on the left ear. e sensor and contacts should make rm and consistent contact with
your skin.
I don't seem to be able to control the eSense™ meters.
Like exercising an unfamiliar muscle, it may take some time to gain full prociency with the eSense™
meters. First, be sure you understand how the eSense meters work and what they are measuring.
Generally, we recommend engaging Attention by concentrating and Meditation by relaxing. Most
importantly, be sure you have read the detailed explanation of eSense previously described in the
eSense™ sections.
I still have a problem, or my problem is not covered by this Troubleshooting section.
For further technical support, please contact NeuroSky Support at http://support.neurosky.com or
email mailto:support@neurosky.com.
September 10, 2010 | © 2009 NeuroSky, Inc. All Rights Reserved.
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