17
TROUBLESHOOTING
Camera takes continuous images of no subject
A camera has what is known as a “false trigger” if the PIR sensor thinks that there is
motion and heat in front of the camera lens when there is no subject in the im-
age. These “False Triggers” are the result of placing the camera in an environment
where there is motion associated with tree branches creating motion in front of the
camera or an area where there is high heat in the foreground and any motion from
wind could set off the camera. Setting a camera up over water is also a potential
cause for this issue. To remedy this situation:
• Try moving the camera to an area that does not have any of these issues or try
changing the sensor level on the menu settings.
• If the camera continues to take images when there is no subject in them, try
placing the camera in an inside environment and aiming at a location where there
is no motion.
• If the camera continues to show issues, then there is probably an electronic com-
ponent issue. If this is the case, please contact our customer service to send the
camera back for repair.
Battery life is shorter than expected
• The setting you select for “Upload Video Resolution” in the Setup Menu will have
a significant impact on battery life. Batteries will last much longer if images are
uploaded as a single daily batch (select “ONCE PER DAY” option), as opposed to
choosing to upload/transmit each image immediately after it is captured (“IN-
STANT” option). The time the camera draws full power will be about 1 second or
less per image when sending all new saved images just once per day, vs. 12-14
seconds of power per image if they are uploaded immediately.
• Battery life will vary with operating temperature and the number of images taken
over time. Typically, the Camera will be able to capture several hundred images
before the batteries die.
• Check to make sure you have used new alkaline or lithium batteries. We recom-
mend using Energizer Lithium AA batteries (full set of 8) in your camera to obtain
maximum battery life.
• Make sure that you are using a good quality name brand TF card in your camera.
We recommend SanDisk brand TF Cards up to 32GB. Our experience indicates
that poor quality TF cards can sometimes reduce your camera battery life.
Camera stops taking images or won’t take images
• Please make sure that the TF card is not full. If the card is full, the camera will
stop taking images.
• Check the batteries to make sure that they are new alkaline or lithium AA batter-
ies. See previous notes about short battery life.
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