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• Make sure that you are using a good quality TF card in your camera. We recom-
mend SanDisk TF Cards up to 32GB. If the TF card has its write protect switch in
the lock position, the camera will not take images.
• If you have used a TF card in another device before inserting it in our camera, you
might want to try formatting the card by using our camera. In some cases, other
devices may change the formatting of the TF card so that it will not work properly
with our camera.
Camera won’t power up
• Make sure that you have installed all eight batteries in the battery compartment,
filling all eight battery spaces with no “gaps”. We recommend using Energizer
Lithium AA batteries in our camera.
• Make sure that the batteries are installed correctly, observing proper polarity. Al-
ways place the negative (flat) end of each battery in contact with the spring side
of its slot inside the camera.
Night photos or videos appear too dark.
• Check the battery indicator icon to see if battery power is full. The flash will stop
operating near the end of the battery life.
• You will get the best results when the subject is within the ideal flash range, no
farther than 15meters from the camera. Subjects may appear too dark at greater
distances.
• Make sure “LED” in the PHOTO menu is set to “HIGH” to ensure maximum out-
put.
Daytime photos or videos appear too dark
Make sure that the camera is not aimed directly at the sun or other light sources
during the day, as this may cause the camera’s auto exposure to produce darker
results.
Night photos or videos appear too bright.
If the subject is close to the camera (less than 10ft/3m), change the LED Control
parameter in the Setup Menu to “AUTO” or “LOW”.
Daytime photos or videos appear too bright.
Make sure that the camera is not aimed near an extremely dark area during the day.
The auto exposure may “overcompensate” by lightening the image too much.
Photos with streaked subject.
• In some cases with low lighting conditions and fast moving subjects, the 8MP or
24MP resolution settings may not perform as well as the 4MP or 2MP settings.
• If you have multiple images where fast moving subjects produce streaks on the
photo, try the 4MP setting instead.
• Under certain lighting conditions, the sensor can become confused resulting in
poor colour images.
• If this is seen on a consistent basis, then the sensor may need servicing.
• Please contact customer service.
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