nokia
CONNECTING PEOPLE
PAGE 5 (18) Approved 2.0
CMO Operations & Logistics
MWy
WW Service Solutions & Development
Confidential 16.06.2005
Bochum / Germany
Service Manual 1100/1101 Level 1&2 Copyright 2003-2005 © Nokia Corporation
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed. Main documentation database is
Nokia Online with the purpose of serving different multimedia
contents, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be
updated as required (see “Latest files in Support Library”). Every new information has to be
processed and implemented as soon as possible.
When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Service Manuals
Service Bulletins
Software
Repair Information
Level 1&2 e-learning (former Nokia CarePoint) on Nokia Online
Former Nokia CarePoint
content, such as
• Online Troubleshooting
• Product information
• Videos – Disassembly/Assembly
can be found on
Nokia Online
Nokia Online
Care Services
Training
Phone Models
Level 1&2 e-learning courses offer a quick overview of the Nokia phone and support for how to
repair and use the phone:
Overview & Guides
Basic information about the
phone, features and
technologies
Disassembly & Assembly
Instructions how to
disassemble and assemble
the phone
Troubleshooting
Step-by-step instructions on
how to locate and repair the
most common problems with
the phone
To reduce the server traffic it is recommended to download newest version of huge files like videos,
Phoenix packages or Service Manuals only once and distribute it internally for further use.
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