Note: USB flashing is available for dead BB5 phones. Ensure the phone has a fully charged battery
installed and is switched off.
From Phoenix, set the connection type to "no connection" and physically connect the phone via USB
cable (e.g. CA-101).
Next select File -> Open Product, select the relevant type designator (E.g. RM-352).
Then select Flashing -> Firmware update.
In the dialogue box select first a Product code/variant, then click the Dead phone USB flashing box.
(You must do the operations in this order, or else you can not select the Dead Phone USB flashing
box.)
Now click on "Refurbish". Follow the dialogue messages in the Phoenix window, press the power
button on the phone when prompted to do so.
• Create a request file.
• Send the file to Nokia by e-mail. Use the following addresses depending on your location:
• APAC: sydney.service@nokia.com
• CHINA: repair.ams@nokia.com
• E&A: salo.repair@nokia.com
• AMERICAS: fls1.usa@nokia.com
• When you receive a reply from Nokia, carry out certificate restoring.
• Tune the phone completely.
Note: SX-4 smart card is needed.
• If the phone resets after certificate restoring, reflash the phone again.
Required equipment and setup:
•
Phoenix
service software v 2008.20.9.34260 or newer.
• The latest phone model specific
Phoenix
data package.
• PKD-1 dongle
• SX-4 smart card (Enables BB5 testing and tuning features)
• External smart card reader
Note: The smart card reader is only needed when FPS-8 is used. FPS-10 has an integrated smart card
reader.
• Activated FPS-10 flash prommer
• Flash update package 08.24.010 or newer for FPS-10 flash prommers
• CU-4 control unit
• USB cable from PC USB Port to CU-4 control unit
• Phone model specific adapter for CU-4 control unit
• PCS-1 cable to power CU-4 from external power supply
• XCS-4 modular cable between flash prommer and CU-4
Note: CU-4 must be supplied with +12 V from an external power supply in all steps of certificate
restoring.
Steps
1. Program the phone software.
i Start
Phoenix
and login. Make sure the connection has been managed correctly for FPS-8 or FPS-10.
RM-352; RM-354
BB Troubleshooting and Manual Tuning Guide
Issue 1 COMPANY CONFIDENTIAL Page 3 –35
Copyright © 2008 Nokia. All rights reserved.
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