nokia
CONNECTING PEOPLE
PAGE 5 (25) Approved 1.0
CMO Sales and Marketing Customer Care EMEA
DJk
Service & Support Readiness, Repair Concepts CONFIDENTIAL 13.12.2004
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed.
Main documentation database is Nokia
Partner Website / Nokia Online, which refers also to Nokia Care Point with
the purpose of serving different multimedia content, like video clips or interactive tutorials.
Nokia Partner Web Site Nokia Care Point (access through Partner Web Site)
Nokia Partner Web Site for EMEA region is the most importan
document database for all service suppliers (level 1-4). All service
relevant information like e.g. Service Manuals, Service Bulletins o
general instructions are available. Content is restricted according
your access level. To be kept up-to-date also concerning newes
software updates, a daily check of “latest updates in suppor
library” is needed.
Nokia Care Point is repair support and training channel for Nokia
service suppliers (mainly for service levels 1 and 2). By providing
visual and easy to learn support and training material, such as
illustrative repair videos, troubleshooting with pictures, produc
information and general repair information, Nokia Care Point offers
user-friendly channel for service suppliers to learn technical issues.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest Updates in support Library”). Every new information has to be processed and implemented
as soon as possible.
When logged into PWS you can also find needed information in different folder like:
Downloads
Support Library
Accessories
Battery Tester
Common Software
Flashing Tools
General --> Instructions
GoNoGo Tester
Service Tools
Tester Support
Wintesla
Products (Service Manuals, Service Bulletins)
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
Service Manual 7710 Level 1&2 Copyright © 2004 Nokia Corporation. All rights reserved.
To Next Page
Loading...
Need help?
General
