User Guide Troubleshooting
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When repositioning the FastMile 5G Receiver, keep in mind the tips for determining
the best location listed in Using the Nokia Wireless Mobile App to find the best
installation location.
Disconnect the PoE injector from the electrical outlet.
Move the FastMile 5G Receiver and the PoE injector to a different location.
Plug the PoE injector to an electrical outlet at the new location (see Connecting the
FastMile 5G Receiver to power).
Do the following as appropriate:
• if you are using the Nokia Wireless Mobile App to determine the best location,
resume use of the app
• run another speed test using Ookla through the Nokia Wireless Mobile App
• check the multicolor LED of the FastMile 5G Receiver (see Understanding the
LED colors)
• do a signal test (see Using the signal test button)
Rebooting or resetting the FastMile 5G Receiver
You can do a reboot or a factory reset of the FastMile 5G Receiver through the
following:
• the WebUI as described in System screen
• the Nokia Wireless Mobile App
• the reset button as described in this section
See Understanding the LED colors for a description of the multicolor LED behavior
during a factory reset.
You will need an M3 Phillips screwdriver to access the reset button and a paper clip
or similar to press the reset button.
If the FastMile 5G Receiver is installed, remove it from the mounting sleeve or
desktop stand by pressing on the clip at the bottom of the mounting sleeve or
loosening the clip on the base desktop stand to release the FastMile 5G Receiver.
Note: The FastMile 5G Receiver might restart twice during a factory reset. This is normal
behavior.
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