Steps
1. Verify with a working display that the fault is not on the display module itself.
The display module cannot be repaired.
2. Check that the cellular engine is working normally.
i To check the functionality, connect the phone to a docking station.
ii Start
Phoenix
service software.
iii Read the phone information to check that also the application engine is functioning normally (you
should be able to read the APE ID).
3. Proceed to the display troubleshooting flowcharts.
Use the Display Test tool in
Phoenix
to find the detailed fault mode.
RM-180
BB Troubleshooting and Tuning Guide Nokia Customer Care
Issue 1 COMPANY CONFIDENTIAL Page 6 –43
Copyright © 2006 Nokia. All rights reserved.
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