Nortel CallPilot - Reference Guide Manual

111 pages

Save Page as PDF

To Next Page

To Next Page

Loading...

Part No. P0919417 02.2

CallPilot

Reference Guide

Table of Contents

Default Chapter3
- Table of Contents3
Chapter 1 How to Use this Guide7
- Conventions and Symbols Used in this Guide7
Chapter 2 Using Callpilot9
- How Callpilot Works9
- About Display Phones9
  - One Line Display Phones9
  - Two Line Display Phones9
- About Telephone Buttons10
- Alternate Extensions10
- Using Callpilot with an Analog Terminal Adapter or an Analog Station Module11
- Using the Dialpad11
- Callpilot Voice Prompts12
  - Interrupting a Voice Prompt12
- Automated Attendant13
- Types of Mailboxes14
Chapter 3 Setting up Your Mailbox17
- Initializing Your Mailbox17
- Checking Which Mailbox Interface You Use18
- Opening Your Mailbox19
  - Opening Your Mailbox Remotely19
- Changing Your Mailbox Password20
  - Password Lock-Out20
  - Password Expiry20
- Recording Your Name in the Company Directory21
- Assigning a Target Attendant22
Chapter 4 Feature Codes and Mailbox Options23
- Feature Codes23
- Programming a Memory Button with a Feature Code24
- Callpilot Mailbox Options25
- Norstar Voice Mail Mailbox Options25
Chapter 5 Greetings27
- Types of Mailbox Greetings27
- Recording a Primary or Alternate Mailbox Greeting29
- Choosing a Primary or Alternate Mailbox Greeting30
- Recording a Personalized Mailbox Greeting32
- Deleting a Personalized Mailbox Greeting33
Chapter 6 Accessing Your Messages35
- Receiving Calls35
- Never Full Mailbox Feature35
- Playing Your Messages36
- Retrieving Erased Messages40
- Screening Your Calls41
- Interrupting a Caller42
Chapter 7 Sending Messages43
- Recording and Sending Messages43
- Searching the Company Directory48
- Assigning Message Delivery Options49
  - Message Delivery Options49
- Sending a Message to more than One Recipient53
  - Sending a Message to a Group List53
  - Forwarding a Copy of a Message to One or more Recipients53
- Replying to Messages54
  - Replying to an Internal Caller54
  - Replying to an External Caller56
- Placing a Call with Thru-Dial57
  - When to Use Thru-Dial57
Chapter 8 Call Forwarding Your Calls59
- Call Forwarding Your Calls to Your Mailbox59
- Setting up Call Forward Remotely60
- Call Forward with Caller ID61
  - Call Forward on Busy Overrides CLID61
Chapter 9 Transferring Calls63
- Transferring Calls to a Callpilot Mailbox63
- Transferring a Mailbox Owner's Call to Their Mailbox64
- Transferring a Call to Custom Call Routing (CCR)65
- About Outbound Transfer66
  - Adding Special Characters to a Destination Number66
- Setting up Outbound Transfer67
- Turning Outbound Transfer on or off69
- Optimizing Outbound Transfer70
  - Programming Outbound Transfer When Callpilot Is Behind a PBX70
Off-Premise Message Notification71
- About Off-Premise Message Notification71
  - Off-Premise Message Notification Parameters72
- Setting up Off-Premise Message Notification73
  - Setting up Off-Premise Message Notification to a Pager Number78
    - Example of a Destination Pager Number78
- Changing Off-Premise Message Notification83
Chapter 10 Off-Premise Message Notification87
Press or ⁄ to Change the Stop Time or Press or £ to Accept the Stop Time88
- Press or89
- Deleting a Destination Number91
- Adding a Destination Number92
- Turning Off-Premise Message Notification on or off93
- About Call Record95
If You Want to Change Message Notification, Press or ⁄ if You Want to be Notified Only When You Receive an Urgent Message88
- Or Press88
Chapter 11 Recording a Call95
- Using Call Record95
- About Broadcast Messages97
Chapter 12 Broadcast and Information Messages97
- Information Mailbox Greetings97
  - Recording an Information Mailbox Greeting98
Callpilot Tips99
Chapter 1399
Chapter 14101
Troubleshooting101
Glossary105
Index109

Other manuals for Nortel CallPilot

User Guide182 pages

Administrator's Guide250 pages

Install Guide286 pages

Set Up And Operation Guide56 pages

Supplementary Guide102 pages

Installation And Configuration124 pages

Quick Start Guide68 pages

Installation54 pages

Installation And Configuration Guide64 pages

Related product manuals

Preview: Nortel CS 1000

Preview: Nortel CS 1000 Series

Nortel CS 1000 Series

Preview: Nortel CallPilot 150

Nortel CallPilot 150

Preview: Nortel CallPilot 100

Nortel CallPilot 100

Preview: Nortel DMS/MSL-100

Nortel DMS/MSL-100

Preview: Nortel 1000E

Preview: Nortel SL-100

Nortel Enterprise 1000

Nortel Call Center Telephone