Name: Nortel CallPilot
Brand: Nortel
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Part No. P0919417 02.2

CallPilot

Reference Guide

Default Chapter3
- Table of Contents3
Chapter 1 How to Use this Guide7
- Conventions and Symbols Used in this Guide7
Chapter 2 Using Callpilot9
- How Callpilot Works9
- About Display Phones9
  - One Line Display Phones9
  - Two Line Display Phones9
- About Telephone Buttons10
- Alternate Extensions10
- Using Callpilot with an Analog Terminal Adapter or an Analog Station Module11
- Using the Dialpad11
- Callpilot Voice Prompts12
  - Interrupting a Voice Prompt12
- Automated Attendant13
- Types of Mailboxes14
Chapter 3 Setting up Your Mailbox17
- Initializing Your Mailbox17
- Checking Which Mailbox Interface You Use18
- Opening Your Mailbox19
  - Opening Your Mailbox Remotely19
- Changing Your Mailbox Password20
  - Password Lock-Out20
  - Password Expiry20
- Recording Your Name in the Company Directory21
- Assigning a Target Attendant22
Chapter 4 Feature Codes and Mailbox Options23
- Feature Codes23
- Programming a Memory Button with a Feature Code24
- Callpilot Mailbox Options25
- Norstar Voice Mail Mailbox Options25
Chapter 5 Greetings27
- Types of Mailbox Greetings27
- Recording a Primary or Alternate Mailbox Greeting29
- Choosing a Primary or Alternate Mailbox Greeting30
- Recording a Personalized Mailbox Greeting32
- Deleting a Personalized Mailbox Greeting33
Chapter 6 Accessing Your Messages35
- Receiving Calls35
- Never Full Mailbox Feature35
- Playing Your Messages36
- Retrieving Erased Messages40
- Screening Your Calls41
- Interrupting a Caller42
Chapter 7 Sending Messages43
- Recording and Sending Messages43
- Searching the Company Directory48
- Assigning Message Delivery Options49
  - Message Delivery Options49
- Sending a Message to more than One Recipient53
  - Sending a Message to a Group List53
  - Forwarding a Copy of a Message to One or more Recipients53
- Replying to Messages54
  - Replying to an Internal Caller54
  - Replying to an External Caller56
- Placing a Call with Thru-Dial57
  - When to Use Thru-Dial57
Chapter 8 Call Forwarding Your Calls59
- Call Forwarding Your Calls to Your Mailbox59
- Setting up Call Forward Remotely60
- Call Forward with Caller ID61
  - Call Forward on Busy Overrides CLID61
Chapter 9 Transferring Calls63
- Transferring Calls to a Callpilot Mailbox63
- Transferring a Mailbox Owner's Call to Their Mailbox64
- Transferring a Call to Custom Call Routing (CCR)65
- About Outbound Transfer66
  - Adding Special Characters to a Destination Number66
- Setting up Outbound Transfer67
- Turning Outbound Transfer on or off69
- Optimizing Outbound Transfer70
  - Programming Outbound Transfer When Callpilot Is Behind a PBX70
Off-Premise Message Notification71
- About Off-Premise Message Notification71
  - Off-Premise Message Notification Parameters72
- Setting up Off-Premise Message Notification73
  - Setting up Off-Premise Message Notification to a Pager Number78
    - Example of a Destination Pager Number78
- Changing Off-Premise Message Notification83
Chapter 10 Off-Premise Message Notification87
Press or ⁄ to Change the Stop Time or Press or £ to Accept the Stop Time88
- Press or89
- Deleting a Destination Number91
- Adding a Destination Number92
- Turning Off-Premise Message Notification on or off93
- About Call Record95
If You Want to Change Message Notification, Press or ⁄ if You Want to be Notified Only When You Receive an Urgent Message88
- Or Press88
Chapter 11 Recording a Call95
- Using Call Record95
- About Broadcast Messages97
Chapter 12 Broadcast and Information Messages97
- Information Mailbox Greetings97
  - Recording an Information Mailbox Greeting98
Callpilot Tips99
Chapter 1399
Chapter 14101
Troubleshooting101
Glossary105
Index109

Brand	Nortel
Model	CallPilot
Category	Server
Language	English

Nortel CallPilot Reference Guide

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