Nortel M3905 User Manual

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Nortel Knowledge Network

Enterprise Voice Solutions Customer Documentation

Meridian Digital

Telephones

M3905 Call Center

User Guide

Table of Contents

Default Chapter3
- Table of Contents3
Introduction to the M3905 Call Center Telephone9
- M3905 Call Center Telephone9
- M3905 Call Center Telephone Keys10
Your Telephone's Controls11
- Fixed and Programmable Telephone Keys11
- Fixed Automatic Call Distribution (ACD) Feature Keys13
Terms You Should Know15
Directory Numbers16
- Primary Directory Number16
- Individual Directory Number16
Your Telephone's Display17
- M3905 Call Center Telephone Display17
Options List18
- Select a Language19
- Change a Feature Key Label19
- Adjust Screen Contrast21
- Adjust Volume21
- Choose Ring Type22
- Select Call Log Options22
- Use Live Dial Pad23
- Select Preferred Name Match23
- Set up Area Code23
- Enable Call Timer24
- Select Date/Time Format24
- Enable Key Click24
- Headset Type Selection25
- Use Headset Port on Call25
- Activate Headset Port External Alerter26
- Display Diagnostics26
Call Center Agent/Supervisor Features27
- Headset Interface27
- Agent Login27
- Login with Agent ID and Multiple Queue Assignment (MQA)28
- Correct Errors During the Login Procedure29
- Default Login30
- Agent Logout30
Call Center Agent Features31
- Use Activity Code31
- Answer Call Center Calls31
- Call Forcing32
- Use the Emergency Key33
- Use Not Ready33
- Activate Make Set Busy33
- Answer or Make Non-ACD Calls34
- Contact Your Supervisor34
- Use Walkaway and Return from Walkaway35
Call Center Supervisor Features37
- Agent Keys37
- Answer Agent37
- Answer Emergency37
- Call Agent38
- Use the Supervisor Observe and Supervisor Headset Jack38
- Observe Agent39
- Interflow39
- Night Service40
Viewing Queue Status41
- The ACD Calls Waiting Status Indicator41
- Display Queue42
- Display Agent Status43
Make a Call44
- Use the Predial Feature44
- Auto Dial45
- Ring Again46
- Redial Last Number Called46
- Use Speed Call47
- Make a System Speed Call48
- Use Hot Line48
- Make an Intercom Call49
Your Telephone's Non-ACD Call Features44
Answer a Call50
While on an Active Call51
- Place a Call on Hold51
- Transfer a Call51
- Use Timed Reminder Recall52
- Use Attendant Recall53
- Use Call Park53
- Calling Party Number/Charge Account55
- Display Incoming Calls56
- Trace a Malicious Call56
Incoming Calls57
- Activate Automatic Answerback57
- Activate Call Pickup58
- Use Call Waiting59
While You Are Away from Your Desk60
- Forward Calls60
- Forward Internal Calls Only61
- Use Remote Call Forward62
Secure Your Telephone64
Talk with more than One Person65
- Set up a Conference Call65
- Join a Call66
- Selectable Conferee Display and Disconnect67
- Use Group Call68
Additional Call Features70
- Use the Buzz Signal70
- Call Page to Make an Announcement70
- Charge or Force Charge a Call71
- Enhanced Override Feature73
- Forced Camp-On74
- Override Feature75
- Privacy Release Feature75
- Radio Paging76
- Voice Call78
- Use the Voice Messaging Control Screens78
Directory Display and Navigation80
- Access Your Callers List, Redial List, or Personal Directory80
- Directory Password Protection81
Call Log84
- Access and Use the Callers List84
- Access and Use the Redial List85
Use the Personal Directory87
- Access the Personal Directory87
- Add a Personal Directory Entry87
- Add an Incoming Call89
- Add an Outgoing Call90
- Delete or Edit a Personal Directory Entry91
- Delete Your Personal Directory92
- Use the Personal Directory to Make a Call92
- Use Card View93
- Search for an Entry94
- Copy a Number from the Redial List94
Set-To-Set Messaging96
Corporate Directory99
Accessories for the M3905 Call Center Telephone102
- Accessory Connection Module (ACM)102
- Additional Key Caps102
- Analog Terminal Adapter (ATA)102
- Computer Telephony Integration Adapter (CTIA)102
- Display-Based Expansion Module102
- External Alerter and Recorder Interface102
- Handset103
- Headsets103
- Key-Based Expansion Module103
- Personal Directory PC Utility103
Flexible Feature Codes (Ffcs)104
Index105

Other manuals for Nortel M3905

Reference Guide140 pages

Quick Reference Guide33 pages

Quick Reference Card2 pages

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Nortel M3905 Specifications

General

Brand	Nortel
Model	M3905
Category	Telephone
Language	English

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