Nortel M3905 - Default Chapter; Table of Contents

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Contents
Introduction to the M3905 Call Center telephone 1
M3905 Call Center telephone ................................................................. 1
M3905 Call Center telephone keys ......................................................... 2
Your Telephone’s Controls 3
Fixed and programmable telephone keys ................................................. 3
Fixed Automatic Call Distribution (ACD) Feature Keys ............................... 5
Terms you should know 7
Directory Numbers 8
Primary Directory Number ...................................................................... 8
Individual Directory Number ................................................................... 8
Your telephone’s display 9
M3905 Call Center telephone display ..................................................... 9
Options List 10
Select a language ................................................................................ 11
Change a Feature Key label ................................................................. 11
Adjust Screen contrast .......................................................................... 13
Adjust volume ...................................................................................... 13
Choose Ring type ................................................................................. 14
Select Call Log options ......................................................................... 14
Use Live dial pad ................................................................................. 15
Select Preferred name match ................................................................. 15
Set up area code ................................................................................. 15
Enable Call timer ................................................................................. 16
Select Date/time format ........................................................................ 16
Enable Key click .................................................................................. 16
Headset type selection .......................................................................... 17
Use Headset port on call ...................................................................... 17
Activate Headset port external alerter .................................................... 18
Display diagnostics .............................................................................. 18