Nortel Meridian SuperNode SL-100

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Table of Contents9
About this Document19
When to Use this Document19
How to Check the Version and Issue of this Document19
References in this Document19
What Precautionary Messages Mean20
How Commands, Parameters, and Responses Are Represented21
Input Prompt (>)21
Commands and Fixed Parameters21
Variables21
Responses22
Introduction23
Installation Procedures25
Unpacking or Packing a Modular Telephone25
Meridian Modular Telephone Installation25
View of Jacks and Tabs at Base of Telephone26
Data Terminal Installation27
Data Terminal and MCA Power Supply Connections28
Installing the Meridian Modular 2616 (M2616CT) Cordless Telephone29
Meridian SL-100 (MSL-100) System Administrator30
Troubleshooting30
Power Failure30
Vibrator Signal Alerter (Optional)31
Preparing and Installing the MCA32
Identifying the Model Number and Date Code32
MCA Hardware33
Required MCA Hardware33
Installing the Analog Terminal Adapter (ATA)35
Identifying the Model Number and Date Code36
ATA Hardware37
Identifying the Model Number and Date Code37
Required ATA Hardware37
Remove the Power Supply Board (if Installed)38
Remove the External Alerter Interface Board (if Installed)38
Jumper Board Installation39
Replace the Telephone Base39
MSL-100 System Administration40
Self-Test and Diagnostics41
Installing or Replacing the Power Supply42
Installing and Replacing the Display Option47
Placement of Display Cable on NT2K Displays and NTZK Phones49
Display Cable Routing for NT2K28XX Displays52
Installing an NT2K in an NT2K M2008 or M2008HF Set55
Installing and Replacing the External Alerter56
Installing or Replacing the Key Expansion Modules58
Local Plug-In Transformer Configuration58
Wall Mount Instructions61
Self-Test61
Troubleshooting63
Meridian Modular Telephone Connections64
Troubleshooting MCA65
MCA Troubleshooting Flowchart67
Miscellaneous Troubleshooting Tips68
Cross-Connections70
Meridian Modular Telephone Cross-Connections70
General Description71
Voice71
Data71
Physical Characteristics72
LCD Indicator States73
Meridian Modular Telephone Programmable and Fixed Keys73
M200674
M200875
M2008Hf76
M2008HF Modular Telephone77
M2016S78
M2016S Modular Telephone Keys and Indicators79
M261679
M2616 Modular Telephone80
M2216Acd81
Mca83
Diagnostics83
Download Requests83
Back of Telephone Set Showing the MCA83
Escape Sequence84
MCA Responses84
Call Disconnection84
Echo85
Keyboard Dialing85
AT Dialing85
Extended at Command Dialing85
Parameter Registers (S Registers)85
Learn Script File85
Peripheral Equipment86
Digital Line Module86
Intelligent Peripheral Equipment86
External Alerter Interface87
Optional Peripherals87
Features and Options Matrix87
Display Module88
Name Display Character Extension90
15 Character Name Display for a Basic Call91
Key Expansion Module92
24 Character Name Display for a Basic Call92
Brandline Insert93
Power Supply Option93
M2616 with Display and Key Lamp Module93
Call Processing94
Facilities Maintenance95
Restrictions and Limitations95
Meridian Telephones and Corresponding MAP Displays95
Performance Specifications97
Environmental and Safety Considerations97
Temperature and Humidity97
Electromagnetic Interference97
Line Engineering97
Temperature and Humidity Specifications97
Alerting Tone Characteristics98
Block Diagram of MCA and Meridian Modular Telephones98
M2006 and M2008 Tone Frequency Combinations99
M2016S, M2216, and M2616 Tone Frequency Combinations99
Power Requirements100
Voice100
Data101
Power Supply Board101
64K MCA +5V Power Boards101
Local Plug-In Transformer101
Local Plug-In Transformer Configuration102
Closet Power Supply103
Local Plug-In +5V Transformer Configuration103
MCA Data Characteristics104
Basic Set Operation107
Hardware Options108
Display Module108
Name Display Character Extension108
Key Expansion Module108
Meridian Communications Adapter109
Feature or Line Indicators109
Fixed Keys110
Primary Directory Number110
Volume Control110
Hold Key111
Release Key111
Handsfree (M2616, M2616CT and M2008HF)111
Program Key113
Handsfree Feature Prompts113
00 Volume Control114
01 Predial Recall115
02 Contrast Adjustment115
03 Call Timer Enable116
04 Idle Screen Format116
05 Language Select117
07 Display Diagnostics118
09 Key Click118
On-Hook Dialing119
Microphone Muting (M2616, M2616CT and M2008HF)120
Message Waiting Lamp Key120
Data Calls120
Automatic Call Distribution (M2216)122
ACD Headset Interface123
Supervisor and Agent Positions124
Supervisor Position124
Example of Supervisor Telephone Set125
Display Queue Status Format128
Agent Position129
Example of Agent Telephone Set130
ACD Set Login/Logout133
Meridian SL-100 Features137
General137
Meridian Modular Telephone Station Features137
Authorization Code139
Automatic Answer Back (AAB)140
Automatic Answer Back (AAB) Enhancement140
Provisioning140
Feature Activation and Deactivation141
Feature Verification141
Limitations and Restrictions141
Automatic Dial142
Automatic Line143
Call Forward144
Call Park145
Call Pickup146
Call Transfer/3-Way Calling148
Call Waiting149
Conference150
Executive Busy Override151
Group Intercom152
Last Number Redial153
Make Set Busy153
Malicious Call Hold154
Message Waiting155
Multiple Appearance Directory Number Ring Forward156
Multiple Station Message Waiting Indication157
Valid Terminals for MSMWI Feature158
MSMWI Feature Applications159
Privacy Release159
Ring Again160
Speed Call161
Trunk Member Display163
Line Music on Hold163
Operation with the Complete LMOH Functionality164
Example of Feature Assignment and Operation165
LMOH Feature Assignment165
Music on Transfer (MOT)166
Agent Support166
Provisioning167
Feature Activation167
Feature Setup/Feature Eligibility168
Limitations and Restrictions for MOT168
Feature Interactions168
Data Schema170
Keypad Dialing171
M0200 Display171
Idle State172
Setting the Time and Date172
Setting the Contrast173
Setting the Volume173
Programming from the Keypad174
Manual Data Call (P#)178
Release Data Call (P*)179
Language Selection (P05)179
Asynchronous/Synchronous (P20, 21)180
Baud Rates (P22)180
Parity Assignment (P23, P24, P25, P26)181
Host or Terminal Mode (P28, P27)181
Hotline Activation and Deactivation (P30, P29)182
Virtual Leased Line Activation and Deactivation (P32, P31)182
Forced Data Terminal Ready Activation and Deactivation (P34, P33)183
Dynamic Carrier Detect Activation and Deactivation (P36, P35)184
Remote Loopback Activation and Deactivation (P38, P37)184
Ring Again Feature Cancellation (P39)185
Full Duplex/Half Duplex (P40,P41)185
Modem Mode (P42)186
Network Mode (P43)186
Internal Clock/External Clock (P44, P45)186
PSDS On/Off (Synchronous) (P46, P47)187
Enable/Disable Echo Canceller (Synchronous) (P48, P49)187
SL-1 Mode187
SL-1/DMS-100 Mode187
Bis Mode (P54, P55, P56, P57)188
Rts On/Off (P58, P59)188
Autodial Programming Activation (P60, P61)189
Display Parameters Activation (P62)189
Data Parameter Display (P62 Continued)190
Data Parameter Display190
Status Display (P63)191
Incoming Calls During Programming Mode (P64)191
Incoming Voice Call191
Incoming Data Call192
Incoming Data Call During Active Voice Call192
Incoming Data Call While Making a Manual Data Call192
Reset Data Parameters (P65)192
Emulation Selection (P66)192
Locking Data Parameters (P67)193
Voice Directory Number Assignment (P68)194
Nortel Keyboard Dialing195
Database Considerations195
Operational Guidelines196
Database Considerations196
Initialization197
Implementing the P66 Command197
MCA Flashing LED197
Emulation Selections198
MCA Operational Modes199
Autobaud and Autoparity199
Terminal Parameters200
Nortel KBD Menus201
Main Menu201
Modify Menu201
User Input Characteristics202
Message Prompt Characteristics202
Modify Menu202
Nortel KBD Dialing Procedures203
Manual Dialing203
Data Speed Call Activation204
Autodial Call Activation205
Data Call Disconnection206
Calling Sequence207
Local Calls207
Automated Modem Pool Calls208
Ring Again208
Modify209
Autodial Number209
Speed Call Number210
Manual Answer211
Remote Loopback212
Script File213
Learn Script Menu213
Example Script File221
Incoming Calls222
Manual Answer222
Auto Answer224
Hayes Keyboard Dialing225
Initialization225
Autobaud and Autoparity226
MCA Flashing LED226
Implementing the P66 Command227
S Registers229
Register S0-Ring to Answer on230
Register S1-Ring Count230
Register S2-Escape Sequence Character230
Register S3-Carriage Return Character230
Register S4-Line Feed Character230
Register S5-Backspace Character230
Register S7-Wait Time for Carrier230
Register S12-Escape Sequence Guard Time230
Register S36-Baud Rate Adapting231
Register S51-Delay until Modem Pool Activation231
Register S52 through S54-Product Code Response231
Register S66-Hayes/Keyboard Dialing Autobaud Interpretation231
Hayes Keyboard Dialing Command Syntax231
User Input Characteristics232
Hayes at Commands234
Result Codes and Message Prompts234
Result Codes234
Keyboard Feature Operation235
Dialing Modifiers235
Dial Modifiers235
Establishing a Hayes Keyboard Call236
Incomplete Hayes Keyboard Call236
Auto Answer237
Manual Answer237
Incoming Calls238
Call Disconnection238
Testing and Maintenance239
Key/Lcd Indicator Tests239
Volume Adjustment Tests244
MCA Self Test246
Xlaname248
Ibnxla248
Trouble Locating Procedures249
Automatic Set Relocation252
ASR Process253
ASR Audit256
Service Orders257
Available Line Class Codes257
Available Ring Types258
Service Order Commands258
Adding a Meridian Modular Telephone Set258
Example Service Order Commands to Add an IVD Station258
Adding a Member to a Hunt Group258
Establishing a Directory Number Hunt Group260
Example Service Order Commands for Establishing a DNH Group260
Establishing a Multiline Hunt Group262
Example Service Order Commands for Establishing a Multiline Hunt Group262
Adding a Member to a Hunt Group264
Assigning the Multiple Station Message Waiting Indication Feature to an Existing Set265
Assigning MSMWI to an Existing Set265
Adding the Handsfree Feature to an M2008HF Telephone Set266
Adding the Handsfree Feature to an M2008HF Set266
Adding the Trunk Member Display (TRKDISP) Feature267
Adding the NAME Option for Name Display Character Extension268
Removing a Feature from a Telephone Set270
Adding CFB with Control Field of "K" to a M2616 Set270
Ordering Information273
Appendix A Hayes Standard at Commands283
Appendix B at Dialing Parameter Registers289
Appendix C Basic at Command Sets291
Basic at Command Sets for Data Calls291
Basic at Command Sets for Voice Calls292
Appendix E Script File Menus295
Main Menu295
Modify Menu295
Script File Menu295
18-2 List of Terms300
M2006 Modular Telephone310
M2008 Modular Telephone310
M2616 Modular Telephone311

Nortel Meridian SuperNode SL-100 - Page 2

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