18
Your questions answered
Q. If I remove the batteries will I lose the information on the display unit?
A. The display unit has an internal memory, so information stored on it won’t be
lost if you need to change or remove the batteries.
Q. How do I reset the display (clear the data and start again)?
A. To reset the unit press and hold the Up p and Down q buttons and then remove and
re-insert the power cord into the back of the display, whilst keeping the buttons pressed
for 3 seconds.
Q. How much electricity does the npower home energy monitor use?
A. The display uses less then 12 watt hours (or approximately 1.2p) a month to run
– that’s less than making a single piece of toast!
Q. Why does the display show a different reading to my electricity bill?
A. The npower home energy monitor is a good indicator of your approximate electricity
consumption, but it’s only intended as a guide. The sensor doesn’t communicate with
your meter directly and won’t be used to bill your account. If your supplier asks for a
reading or if you’re checking your bills, always look at the readings on your meter
(NOT your npower home energy monitor) as these will continue to be used for
billing purposes.
Q. Where do I find my tariff information?
A. You can find tariff information on your electricity bill.
Q. My tariff has a standing charge. How should I calculate my tariff?
A. Don’t include your standing charge in the calculation of the tariff. Your bill will include
a unit rate shown in pence per kWh. Just remember when you’re looking at your energy
costs that you’ll also be paying the standing charge each day, no matter how much
electricity you use.
Q. I have a tariff with two different unit rates, a higher rate for the first units I use
and a lower rate for the rest. How do I calculate my average electricity unit rate to
enter a tariff?
A. Take the total price paid for your first units of electricity, plus the total price paid for the
rest of your units, and divide by the total units.
For example, 200 units at £0.20 and 50 units at £0.10 would work out as follows:
(200 x £0.20) + (50 x £0.10) = (£40 + £5) or £45 for 250 units = £0.18 per unit
Q. What shall I do if my monitor stops working?
A. Check transmission symbol, check batteries in both transmitter and monitor. If still not
working call technical support on 0845 519 3418
†
or visit npower.com/smartpower
RF10135 npm9738 Piccolo guide 01 12.indd 18 13/02/2012 15:58
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