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Questions, problems, missing parts?
Before returning to your retailer, call us at 1-866-627-3435, 8 a.m.-6 p.m., EST, Monday-Friday, or email
us at customercare@oase-livingwater.com. Or visit our website at www.oase-livingwater.com
Storage/Winterization
The unit is protected from frost:
The unit can be operated as long as the water temperature does not go below 39 °F (+4 °C).
The unit is not protected from frost:
Take the unit out of operation at water temperatures below 46 °F (+8 °C) or, at the latest, when freezing temperatures
are to be expected.
● Drain the unit as far as possible, clean thoroughly and check for damage.
● Empty all hoses, pipes and connections as far as possible.
Wear parts
The following components are wear parts and are excluded from the warranty: UVC lamp, quartz glass and O ring for
quartz glass, and the Cleaning rotor
Disposal
Do not dispose of this unit with domestic waste! Disable the unit beforehand by cutting off the cables. Further
information about the recycling of this product can be obtained from your local municipal authority. Dispose of the
UVC lamp by using the return system provided for this purpose.
Issue Cause Solution
Water remains
cloudy (green
water).
The water is extremely soiled. − Remove algae and leaves from the pond.
− Change the water.
Insufcient delivery rate of the pump Check the installation.
The quartz glass is soiled Clean the quartz glass.
The quartz glass is scratched. − Replace the quartz glass (See Cleaning the quartz glass)
− If the prole is worn, replace the cleaning rotor (See
Cleaning the quartz glass)
The cleaning rotor is not turning.
− Check the inspection window:
An alternating light/dark blue glow
indicates that the cleaning rotor is
rotating.
− Clean the cleaning rotor and quartz glass (See Cleaning
the quartz glass)
− If the delivery rate of the pump is < 2.642 gal/h (10.000 l/h),
use an inlet nozzle for driving the cleaning rotor.
− If the prole is worn, replace the cleaning rotor (See
Cleaning the quartz glass)
The UVC lamp capacity is exhausted. Replace the UVC lamp after 8000 operating hours.
Incorrect bypass setting Correct the setting, observe the pump capacity.
No or
insufcient
water ow at
the outlets
Inlet nozzle clogged Clean the inlet nozzle.
Outlets clogged Clean the casing (See Cleaning and maintenance)
UVC lamp is
not lit.
Power plug not connected Connect the power plug
UVC lamp defective Replace the UVC lamp
Connection defective Check the electrical connection.
The unit has switched off due to
overheating (safety switch-off).
Allow it to cool down; the unit will switch back on
automatically.
Troubleshooting
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