Appendix | 17
Appendix
Troubleshooting
If you are having difficulties with your configuration, take a look at these
frequently-asked questions before contacting technical support. Most
common problems are actually quite simple to resolve. Here are some
frequently-asked questions:
There is nothing displayed on the Cobalt 2 module screen. What
should I do? First check to make sure the battery is installed and that it
is inserted in the right direction (+/- according to image in the battery
slot). Try testing or changing the battery. Contact technical support if the
battery is OK and still nothing is displayed on the screen.
I press the button for three seconds but my Cobalt 2 does not
connect to my receiver? Try bringing the module closer to your
receiver. If it works closer, then you may need to use a repeater in order
for the wireless signal to reach the Cobalt 2 module in its final location.
Also check to make sure the receiver is working properly.
Is it OK to have of 25% for my Cobalt 2 module?
No. The signal for each device must show a value higher than 30%
when you click on the Power button in ThermoClient. Higher values are
better.
The Cobalt 2 module shows a strong signal, but I still don’t get any
temperature readings. This is usually due to a loose cable or
improperly connected temperature probe. Check the capillary cable
between the Cobalt 2 module and the probe. Unplug the probe and plug
it back in. Make sure there are no exposed wires. Try a different probe.
Can the probe be submerged in glycol? Yes. In order to “absorb”
sudden variations in temperature, such as those caused by opening and
closing the enclosure door, you may submerge the metal part of the
probe in glycol or glycerol. This limits inconsequential temperature
variations recorded by the probe. Check your laboratory’s Quality guide
for recommendations and make sure to use a volume of glycol that
corresponds to the volume of product(s) that you are monitoring. To
achieve the same results, you may also delay the transmission of
alarms via software and leave the probes exposed.
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