© 2016 Octagon Systems Corporation Page 17 of 17
Returning a Product for Repair
1. The customer must call Tech Support at 1–303-426-4521 to determine if the problem
can be resolved without a return.
2. If repair service is required, Tech Support will require the customer’s name, address,
telephone number, email address and a list of problems found.
3. Tech Support will forward this information to the RMA Administrator who will
contact the customer to issue the RMA number.
4. The customer must carefully package the product in an antistatic container. Failure
to package in antistatic packaging will VOID all warranties. Then package in a safe
container for shipping.
5. Write the RMA number on the outside of the shipping container.
6. The customer pays for shipping to Octagon. Octagon pays for shipping back to the
customer. Expedited shipping may incur costs to the customer.
7. Other conditions and limitations may apply to international shipments.
Note PRODUCTS RETURNED TO OCTAGON FREIGHT COLLECT OR WITHOUT AN RMA
NUMBER CANNOT BE ACCEPTED AND WILL BE RETURNED FREIGHT COLLECT.
Product Return Policies
Custom and semi-custom orders are non-cancelable and the product is non-returnable unless
otherwise provided by contract.
Standard products may, at Octagon’s option, be returned according to the standard
restocking policy at the time of return.
Governing Law
This agreement is made in, governed by and shall be construed in accordance with the laws
of the State of Colorado.
The information in this manual is provided for reference only. Octagon does not assume any
liability arising out of the application or use of the information or products described in this
manual. This manual may contain or reference information and products protected by
copyrights or patents. No license is conveyed under the rights of Octagon or others.
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