Assertion of a warranty claim
1. to make use of the warranty service, please contact the AXDIA
Service Center by e-mail or telephone (see below for contact
details). You can also use our service form on our website or on
the back of the warranty conditions.
2. the AXDIA Service Center will try to diagnose and solve your
problem. If a warranty case is determined, you will receive an
RMA number (Return Material Authorization) and will be asked to
send the product to AXDIA.
ATTENTION: AXDIA only accepts shipments that are provided with
an RMA number.
Please note the following when sending in the product:
1. the shipment must be sent with sufficient postage, insured and
suitable for transportation. The product must be accompanied by
the original accessories, such as USB cable and power supply
unit, unless otherwise specified by the AXDIA Service Center.
2. the RMA number must be marked visibly and legibly on the
outside of the packaging.
3. a copy of the proof of purchase must be enclosed as proof of
warranty.
4. after receipt of the returned product, AXDIA will provide a
warranty in accordance with the warranty conditions and return
the product carriage paid and insured.
Outside the warranty
AXDIA may reject a service claim outside the warranty. If AXDIA
agrees to service outside the warranty, all repair and transportation
costs will be charged.
AXDIA will not accept any shipments that have not been previously
approved by AXDIA through RMA (Return Material Authorization).
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