GM
Participation in
BBB
AUTO
LINE
-
Alternative Dispute
Resolution
Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Oldsmobile and your Oldsmobile retailer are
committed
to
making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, Oldsmobile voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE
is
an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM
vehicle.
If
you
are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB
using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of
Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5
100
To
file a claim, you will be asked
to
provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature
of
your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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