complete phone number (including area
code) and you have pressed the green
call key.
• Ensure you have sufficient credit with
your network provider.
• Check if the phone is registering the
SIM card.
• Check if any call barring is active.
Failure to receive GPS location
• Ensure “Share location” is ticked in the
emergency key setup.
• Ensure emergency contact details are
entered correctly.
• As is standard in regards to GPS
location, the location may not
successfully send if 1. the GPS device
(phone) has not recently been outside
prior to the location request; 2. the 4G
reception is low/inconsistent; and/or 3.
mobile data is not available on the SIM
card installed in the EasyMate 2.
• Please allow up to 5 minutes for location
links to arrive.
Poor call quality
• Ensure the volume control is adjusted to
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