12-14
12-4 Troubleshooting
OMNUC G5-series AC Servomotors and Servo Drives User’s Manual (with Built-in EtherCAT Communications)
  12
Troubleshooting and Maintenance
13
0
Main Circuit 
Power Sup-
ply Undervolt-
age 
(Undervolt-
age between 
positive and 
negative ter-
minals)
If the Undervoltage Error Selection (3508 
hex) is set to 1, a momentary power 
interruption occurred between L1 and L3 
for longer than the value specified for the 
Momentary Hold Time (3509 hex). 
Alternatively, the voltage between the 
positive and negative terminals in the 
main power supply converter dropped 
below the specified value while the servo 
was ON.
• The power supply voltage is low. A 
momentary power interruption occurred.
• A momentary power interruption 
occurred.
• Insufficient power supply capacity: the 
power supply voltage dropped because 
there was inrush current when the main 
power supply was turned ON.
• Phase-failure: a Servo Drive with 3-
phase input specifications was operated 
with single-phase power supply.
• The Servo Drive is faulty (circuit fault).
Measure the voltage between the 
connector (L1, L2, and L3) lines.
• Increase the power supply voltage. 
Change the power supply. Eliminate the 
cause of the failure of the 
electromagnetic contactor on the main 
circuit power supply, and then turn ON 
the power again.
• Check the setting of the Momentary 
Hold Time (3509 hex). Set each phase 
of the power supply correctly.
• Increase the power supply capacity. 
Refer to Servo Drive Model Table on 
page 2-5 for information on the power 
supply capacity.
• Connect each phase (L1, L2, and L3) of 
the power supply correctly. Use L1 and 
L3 for single-phase 100 V and single-
phase 200 V.
• Replace the Servo Drive.
1
Main Power 
Supply Und-
ervoltage (AC 
interruption 
detected)
Error No. (hex)
Name Cause Measures
Main Sub