30
If any of the below problems occur, check to make sure that no other electrical device is within 12
inches (30 cm).
If the problem persists, refer to the table below.
Problem Possible cause Solution
The intensity is not felt.
The intensity level is too weak.
Only one pad is attached. Place two pads on your skin.
The plastic lms have not been
removed from gels.
Peel o the lm from the
adhesive surface of gels.
The pads are stacked together
or pads overlap.
Check placement of pads. Refer
to “Pad Placement Guide”.
The cord is not connected
properly to the device.
Connect the cord plug correctly
into the cord jack at the bottom
of the device.
The intensity is set too low.
Press [
] or [ ]button.
The adhesive surface is
damaged.
Replace the gel.
The battery is depleted.
Charge the battery fully.
The skin turns red or feels
irritated.
The adhesive surface of gel
is dirty.
Replace the gel.
The therapy duration is too
long.
Shorten therapy to less than 30
minutes.
The two pads are not adhered
to the body properly.
Refer to the “Pad Placement
Guide” and adhere correctly.
The adhesive surface of gel is
damaged.
Replace both gels at the same
time.
The device cannot be turned
on.
The battery is depleted.
Charge the battery fully.
The device cannot be charged. The AC adapter is not
connected properly.
Check to ensure the AC adapter is
properly connected to the device.
Check if AC adapter is connected
to an electrical outlet.
6. TROUBLESHOOTING
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