Warranty, Safety and Legal Notices
What this Warranty Covers. Ooma agrees to provide a limited warranty to the holder of a valid
proof of purchase (“Consumer” or “you”) that the Ooma Linx contained in this package (“Product”) is
free from material defects in material and workmanship, subject to the exclusions noted below. This
limited warranty extends only to the Consumer for Products purchased and used in the United States
of America or Canada.
What Ooma Will Do. During the warranty period, Ooma or its authorized service representative will
repair or replace, at its option, without charge, a Product which is found to be materially defective in
materials or workmanship and returned to Ooma. Ooma, at its option, may use new or refurbished
replacement parts to repair the Product, or may replace the Product with a new or refurbished product
having the same or similar function.
How Long this Warranty Lasts. This limited warranty shall expire one (1) year from the date of the
Product purchase. Replacement or refurbished parts and products are warranted for the original
Product warranty period. This warranty terminates if you sell or transfer your Product.
What this Warranty Excludes. This limited warranty does not cover: (a) the cost of shipping and
handling for returned and replacement products, or damage or loss during shipment for warranty
service; or (b) any software (which is governed exclusively by the licensing terms of such software); or
(c) any Product that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling that is contrary to operation instructions,
neglect, acts of god, inundation, fire, water or other liquid intrusion, or force major; or (d) any Product
that has been damaged due to repair, alteration, or modification by anyone other than an authorized
service representative of Ooma; or (e) any Product to the extent that the problem experienced is
caused by signal conditions, network reliability or cable or antenna systems; or (f) any Product whose
identifying information has been removed, altered or rendered illegible; or (g) any Product purchased,
used, serviced, or shipped for repair from outside the United States or Canada, or that is returned
without a valid proof of purchase; or (h) any indirect or consequential harm caused as a result of any
defect or failure of the Product to properly operate, including without limitation lost data or inability to
communicate.
How to Get Warranty Service. To obtain warranty service, call Customer Support toll-free at 1-888-
711-6662 (USA) or 1-866-929-6662 (Canada) for detailed information, including instructions on how
and where to return your Product and on any applicable costs associated with a repair, replacement or
exchange. You may be required to provide proof of purchase before obtaining warranty service, and it
is your sole responsibility to maintain such proof (e.g., a sales receipt). Returned products that are
determined not to be materially defective will be subject to a handling fee. If you disagree with any of
our decisions with respect to warranty service, you have the right to contest that decision as permitted
under applicable laws and regulations.
How State Law Applies. This limited warranty gives you specific legal rights. You may also have
other rights which vary from state to state.
Limitation on Liability. THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE IS AUTHORIZED TO MAKE MODIFICATIONS TO
THIS LIMITED WARRANTY AND YOU SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES
THE RIGHT TO CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. OOMA
DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, WHETHER EXPRESS, IMPLIED,
STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, COURSE OF DEALING, TRADE USAGE
OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE FOR
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED WARRANTY OR THE USE OR
PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING
NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE,
REGARDLESS OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT PAID
BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND/OR
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