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one year from the repair date under the terms of our standard warranty or for the balance of
the original warranty, whichever is longer.
Field Service/Installation Charges
The terms of OPTI TEMP’s standard warranty DO NOT provide for “in the field” or “on-site”
repair service under any circumstances. However, OPTI TEMP can arrange “on-site”
service, at customer expense, for chiller installation or repair in most areas. Service is
generally available throughout the continental US, Canada, and parts of Mexico, Europe,
Israel, Asia, Africa, South America, and mainland China. Service may be provided by OPTI
TEMP factory personnel and/or a local authorized service affiliate(s).
All on-site service must be arranged through OPTI TEMP's service department. To expedite
service requests please have the following information available when contacting the Service
Department.
1. Serial Number(provided on the unit)
2. Voltage Configuration (provided on unit)
3. Model Number (provided on unit and O&I Manual)
4. Physical Location (address)
5. Description of problem (or installation)
6. Ambient Temperature
7. Application being controlled and fluid type
8. Problem Description (if applicable) and other relevant information
9. Service Contract Number (if applicable)
NOTE: Personnel servicing systems which utilize refrigerants are required by law to be trained in the use and
recovery of refrigerants and must be certified. All service must be performed by qualified/certified service
technicians.
In all cases minimum service charges shall apply. Service charges can be influenced
substantially by the type of work to be performed, geographical location & conditions, site
accessibility, governmental restrictions, cultural and language barriers, etc.. Please contact
the OPTI TEMP service department at 231-946-2931 for more information on service rates
applicable to a specific installation. Note: Standard charges do not cover replacement parts
and a purchase order must be issued before the work is scheduled.
When using OPTI TEMP-arranged, on-site service, OPTI TEMP warranties the replacement
parts and repair labor for 30 days from the repair date or for the balance of the original
warranty whichever is longer. If non-authorized labor repairs the chiller or installs
replacement parts, OPTI TEMP does not warranty the parts or work and this action may void
any remaining warranty.
Note: When OPTI TEMP equipment is integrated with systems such as x-ray equipment,
lasers, semi conductor, medical or other sophisticated equipment which may require specific
expertise to operate and/or troubleshoot in connection with an OPTI TEMP heat transfer
system, it is may be necessary for personnel from the OEM, system integrator, or sub system
supplier be present in addition to OPTI TEMP service personnel (or affiliates) to insure proper
diagnosis, installation, and/or service of the system as a whole. Such costs are the
responsibility of the end user or system integrator and are not included in OPTI TEMP
standard service charges.
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