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Replacement Parts
Replacement parts can be ordered at list price using a purchase order. Old parts should be
returned using an OPTI TEMP issued RMA number. If the parts are found to be defective and
the claim is within the warranty period, your account will be credited for the price of the parts
and one-way ground shipping charges. If the parts are not defective or indicate customer
damage, no credit will be issued. OPTI TEMP will not cover the incremental cost of air
shipment of replacement parts, regardless of warranty status. In-stock parts normally will be
shipped the next business day; non-stocked parts will be shipped as quickly as reasonably
possible. This policy is subject to change. Please check with OPTI TEMP's service
department for the current policy.
Instructions for returning a product to OPTI TEMP
All returns must be authorized by OPTI TEMP prior to shipment. To return a product to OPTI
TEMP, please have the following information available prior to contacting the Customer
Service Department:
• Your Company name
• Billing address
• Shipping address
• Contact person
• Phone /fax number
• E-mail address
• Part/model number of item to be returned
• Serial/lot number of item to be returned
• Purchase order number / billing information
• Specific requirements such as quality codes, source inspection etc. must be clearly
defined in advance
Please call 231-946-2931 to request an RMA number or an RMA form and fax to 231-946-
0128.
All items returned to OPTI TEMP must be clean and dry. All liquids must be drained from the
system. Systems returned with coolant present are subject to a minimum hazardous material
disposal fee. OPTI TEMP requires that all coolants / chemicals used in or on returned parts
be identified. Failure to disclose materials used in conjunction with returned items will result
in shipments to OPTI TEMP being refused and returned to the customer site; freight collect.
All shipments must be prepaid. We recommend all items be returned in the original
packaging. Shipments should be insured for the full replacement value. OPTI TEMP is not
responsible for shipping damage.
After the RMA is issued by OPTI TEMP, the package must be clearly marked with the RMA
number on the attention line of the address.
Please mark the package in the following manner: OPTI TEMP INC.
Attn: RMA ___________
1500 International Drive
Traverse City, MI 49686
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