Troubleshooting
Notice: Make sure the unit is unplugged before removing any part off the unit.
1
.
P
roblem Being Checked:
a. Solution
1.
Dust Blowing from Bottom of Unit:
a. Change bag ensuring it’s properly installed on connector deflector.
b. Remove lower tube and check for clog. Remove any debris.
c. Remove baseplate and check inlet for clog. Remove any debris.
d. Check for cracked fan housing. Replace fan housing.
2. Unit not picking up:
a. Remove lower tube and check for clog.
b. Remove baseplate and check inlet for clog.
c. Change bag ensuring it’s properly installed on connector deflector.
d. Make sure belt is installed properly.
3.
Brush Roll Not Spinning / Belt Breaks:
a. Belt is older than six months and slipping or may not be installed properly. Install new belt.
b. Bearings in brush roll worn, change brush roll.
4. Sparking from Plug to Handle (non-hardwire units):
a. Make sure plug fits firmly into handle.
5. Unit Dead:
a. Make sure unit is plugged into working outlet.
b. Check switch for failure. If bad, replace switch.
c. Check to see if motor wires are plugged and not loose.
d. Check motor brushes and motor brush springs to make sure they have good contact.
e. Check motor for failure. If bad, replace motor.
f. Check cord for failure. If bad, replace cord.
6.
Parts Falling off Baseplate:
a If wheels come off, replace wheels.
b. If channel, micro sweep blade, or wireform come off, replace baseplate.
7. Noisy Unit:
a. Check to see if brush roll has bad bearings. If so replace brush roll.
b. Check to see if an object is stuck in the fan housing.
c. Check fan in fan housing. Make sure there are no broken blades. Replace if broken.
8. Unit Will Not Stand Up:
a. Broken or missing detent.
An Oreck Authorized Service Center should do all technical servicing.
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