Page 25Operation Manual - 2500
ENGLISH
TROUBLESHOOTING
Most common problems are generally caused by one or many of the following factors:
1. Wrong operation or lack of maintenance;
2. Bad installation;
3. Poor quality combustible;
4. Component failure;
The stove is equipped with a PC board which informs the user when a problem occurs. It is therefore
important not to unplug the stove when it is in operation, as it will be impossible to see the message
and correct the problem. In addition, unplugging the stove will disable all the safety functions.
In order to obtain a fast and personalized service, the manufacturer’s model number and serial number must
be provided when contacting the retailer or manufacturer. (This information can be found on the name plate
inside the hopper lid).
Main Error Codes
This section contains the main error codes, possible causes and solutions. Visit our website
www.osburn-mfg.com/en/products/pellet-stoves/ to download the detailed troubleshooting
guide.
After an error code appears, the stove will stop by itself and begin a cooling cycle. To restart the stove,
press the «RESET» button and then the «MODE» button. The stove will restart only when the cooling
cycle is completed.
CODE P
The flue is blocked. One of the following components is obstructed or blocked by ashes or by a foreign
object : air intake shutter, combustion blower, burn pot, heat exchangers and exhaust channels,
exhaust blower or venting system. Refer to the «Maintenance» section.
The venting system is not properly installed. The venting system must comply with the installation
manual and with the venting system manufacturer’s instructions.
A back draft occurred inside the flue. This can occur on a very windy day or if the venting system does
not have a proper termination.
CODE E
The stove ran out of pellets. Fill the hopper.
The holes in the burn pot are clogged. Remove and clean the burn pot. The holes must not be
obstructed. Refer to the «Maintenance» section.
The auger is jammed or there is a faulty motor. Test the motor. Refer to the «Testing a Component»
technical sheet on our web site. During testing, the hopper lid must be closed. If one the motor does
not seem to be working, either it is defective or the auger is jammed.
DANGER
NEVER HANDLE OR REPLACE
COMPONENT WHEN THE STOVE
IS HOT.
DANGER
DISCONNECT ANY POWER SOURCE
BEFORE HANDLING OR REPLACING A
COMPONENT.
To Next Page
Loading...
Need help?
General