OSIM uJolly 2 Smart - Troubleshooting Common Issues

11
Troubleshooting
If you encounter problems with the operation of the uJolly 2 Smart, please check the following
points to see if they can be rectified. If the uJolly 2 Smart still malfunctions or does not work,
please turn off the uJolly 2 Smart and remove the power plug from the electrical outlet. Contact
OSIM Service Center* for servicing.
Do not disassemble or attempt to repair the uJolly 2 Smart yourself. Doing so will
void the warranty and OSIM will not bear any responsibility for any subsequent
consequences.
* Please visit us at www.OSIM.com for information on the nearest service center.
Product warranty is valid only in the country of purchase.
• Ensure that the power plug is securely connected
to the electrical outlet.
• Ensure that the main switch is turned on.
• The overheat protection device may have been
activated. Turn off the main switch and allow
the uJolly 2 Smart to cool down for at least 30
minutes before using it again.
• The sound is the result of the mechanical structure
and is not a malfunction.
• The auto timer of 15 minutes may have lapsed.
• The program button or the ‘Stop’ button [ ] on
the controller was pressed accidentally.
• The overheat protection device may have been
activated. Turn off the main switch and allow
the uJolly 2 Smart to cool down for at least 30
minutes before using it again.
• Ensure that the power plug is securely connected
to the electrical outlet. The ‘Standby’ LED
indicator should light up.
• If problem persists, please contact OSIM Service
Center.
Problem
Possible causes / action
• The uJolly 2 Smart will not start.
• Motor sound during operation.
• The massage stops midway.
• None of the LED lights are on
when the power plug is plugged
into an electrical outlet.