Osmio Zero - Common Usage Problems; Cannot Dispense Ambient Temperature Water; Cannot Dispense Hot Water

5) Wait until for 15 - 30 minutes for the Milton solution (or descaling solution)
to sterilise (descale) all parts of the Osmio Zero system.
6) Lift the supply tank lid, then press the button repeatedly to dispense all the
water/Milton solution (descaling solution) until no more can be dispensed from
internal RO storage tank
7) Remove supply tank and rinse well. Fit a new sediment filter in the supply
tank (or refit existing one if mid term). Leave the other sanitisation filters in
place. Refill the tank with clean water to 2.5 litres and allow the system to flush
this completely, so keep doing a long press and waiting for the filtering to stop.
Repeat this process four times (4 x 2.5 litres of water).
8) Remove all 3 blank filters and then refer back to section 5.1. for new filter
change process or replace your original filters if performing an interim
sanitisation (descaling) e.g 3 - 4 monthly.
9) After sanitisation (descaling) the fastest way to clean all the sanitising
(descaling) fluid from the internal tank is to lift the supply tank lid, then press
the button repeatedly to dispense water until no more can be dispensed from
the internal RO storage tank, then close the supply tank lid for the system to
refill the internal RO tank. Repeat this step until no more sterilising solution
(descaling solution) can be detected (usually 2 or 3 times).
5.3 Failure state
5.3.1 Purification exception (Four Flashing Lights)
The system will show the purification exception state if the machine purifies
water for a long time and cannot stop, all the four temperature icons on the
display will flash. The machine may make louder noises leading up to this. This
happens when the Carbon Filter is blocked, and also the RO Membrane might
be blocked. First change the carbon block and see if the production rate goes
back to normal and if not, then also change the RO membrane. Perform a full
system reset (see section 5.2.3). You will also need to change the Sediment
Filter and Remineralisation Filter too if they are 6 months old.
5.3.2 Burning alarm
The system enters the dry state if the heater works without water or if the
temperature exceeds the safe setting, the icon for hot water（80°C-88°C）will
blink, the machine can only dispense normal temperature water but cannot
dispense any kind of hot water. Solution: please contact our helpdesk.
Telephone: 0330 113 7181
Email: info@osmiowater.co.uk
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