Osmio Zero - Machine Does Not Filter; Water Leakage

6 Common usage problems
If you have some problems during the usage, please check the problems by
following the guide below.
Usage Problems
Likely Cause Suggested Solution
Power is disconnected.
Not pressing on the right
place.
Water shortage in
purified water tank, “fil-
tering” icon blinking.
Cannot dispense
ambient temperature
water
Check if the power plug
is loose or not in place.
Press the button again.
If the “renew water” icon
is blinking in the display,
empty the supply tank
and refill and recheck
Cannot dispense hot
water
Power has only just been
connected and the
system needs time to
warm up
The machine is in the
state of "burn alarm".
Purified Water shortage
“filtering ”icon blinking.
Dispense a little bit of the
normal temp water first
then wait for 15 minutes
and then dispense hot
water.
Dispense ambient
temperature water several
times then retry dispensing
hot water.
Wait for moment until the
“filtering” icon light is on all
the time then dispense hot
water.
Machine does not filter
Supply Tank lid not fully
closed
Water level in the Supply
Tank is lower than
setting level line and
“renew water” icon is
blinking.
Supply Tank has not
been correctly installed
in place.
Push the lid of supply tank onto
the tank properly.
Pour out the water and refill
with fresh water to the 5 litre
line. Allow the system to begin
filtering.
Put the Supply Pitcher tank in
place correctly.
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