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Symptom Possible causes Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces (dome, Grip Tip, mould or Micro mould)
Clean mould or Micro mould or replace wax filter
Consider to replace dome, or GripTip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet
Clean mould or Micro mould, replace wax filter or change dome or GripTip
Moisture Wipe battery with a dry cloth
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Ear has grown Contact your hearing care professional
Beeping/LED
flashing (optional)
If your hearing aid plays 8 beeps, 4 times consecutively, and/or
repeatedly flashes red 4 times with small pauses, your hearing aid
needs a microphone service check
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed
1) Unpair your hearing aid. 2) Turn Bluetooth off and on again. 3) Open and close battery
drawer on hearing aid. 4) Re-pair hearing aid (please visit www.oticon.com.au/pairing)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional.
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