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Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Clogged earpieces (dome, Grip Tip, or mold)
Clean mold
Replace wax filter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet
Clean mold or replace wax filter, dome, or Grip Tip
Moisture
Gently wipe the hearing aid and let it dry
Hearing aid is out of power Charge the hearing aid
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps, 4 times consecutively,
your hearing aid needs a microphone service check
Contact your hearing care professional
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