OTT MXQ - Completing the Firmware Upgrade; Monitoring Upgrade Status; Rebooting and Verifying Upgrade; MXQ TV Box Troubleshooting Guide

17
TT TV BOX
18
TT
TV BOX
Chapter 7 Trouble Shotting
Under no circumstances should you try to repair the TV Box by yourself, as this will invalidate
the warranty. Do not open the TV Box as there is a risk of electric shock. If a fault occurs, first
check with points listed below before taking the TV Box for repair. If you are unable to remedy
a problem by following hints, consult your dealer for help.
Problem
Solution
No power
-Check if the power adaptor is properly connected to the power
and the TV Box.
-Press the power on the remote controller to turn on the power.
No picture
-Reconnect with HDMI cable or AV cable.
-Check if the TV is switched on.
No sound or distorted
sound
-Adjust the volume.
-Check that the speakers are connected correctly.
No audio or digital
output
-Check the digital connections.
-Check if your amplifier is set correctly.
The box does not respond
to the Remote Control
-Aim the remote control directly at the sensor on the front
of the TV Box.
-Reduce the distance to the TV Box.
-Replace the batteries in the remote control.
Player does not respond to
some operating commands
during playback
-Operations may not be permitted. Refer to the user manual.
-Possibility of system halted, re-insert with power adaptor
to restart.
No sound during movies
playback
-The audio codec may not be supported by the TV Box. You
can change to the supported audio on playing menu.
-Check the volume.
The contents of the USB
flash drive cannot be read
-The USB flash drive format is not compatible with the box.
-If one of the USB can not be read, please turn off the TV
Box for 30seconds and restart the TV Box.
Slow operation of the
USB flash drive
-Big file size or high resolution USB flash drive takes
longer time to read and display on the TV screen.
No sound with HDMI
connection
-Check the connection between the TV and the HDMI
jack of box.
-Check your TV system setup.
-Check the volume.
The TV screen is blank
and the player LED is
blinking
-Turn off your TV Box, wait 30 seconds, turn it on again.
-If under HDMI status, check if HDMI connection is cor-
-rect or change another HDMI cable set the output
resolution of this TV Box into 720p.
7.6 You will see --Install / sdcard... It means the box is updating." "
After upgrade, you can see Install from sdcard complete at the bottom." "
7.8 Finished upgrade. You can see the Welcome interface." "
7. 7 Use remote to choose reboot system now and press OK" "
or plug the power adaptor again to reboot the box.
Tips:Youcancheckthebuildnumberinsettingtoconfirmthat
youhaveupdatedtheboxsuccessfully.