Troubleshooting guide
Before requesting service, make the following checks. If you are
in
doubt abQut some of the check points, or if the solutions indicated
in
the chart
do not solve the problem, refer to "Customer Services Directory" on page 42 if you reside
in
the U.S.A.,
or
refer to "Product information" on page 44
it you reside
in
Canada.
The following do not indicate a problem with this unit:
• Regular disc rotating sounds.
• Image disturbance during search.
(
I
I
I
To reset
this
unit Page
To restore
the
unit
if
it
• Press and hold [POWER 6/1) on the main unit for 3 seconds. (The settings
-
freezes
due
to
one
of
the
remain unchanged.)
safety
devices
being
activated
To
return
all
settings
to
the
• Select
"Yes"
in
"Restore Default Settings"
in
the Setup menu. 33
factory
preset
This returns all values
in
the Setup menu and the on-screen menu, except for
"Remote Control Code", "On-screen Language", "IP Address/DNS Settings",
"Proxy Server Settings", "DVD-Video Ratings" and "SD-Video Ratings" to the
default settings.
To
return
to
the
factory
• Reset the unit as follows: -
preset
1 Press [POWER
C)/lj
on the unit to turn off the unit.
(No
setting)
2 Press and hold [II), [POWER 6/1) and
[~
OPEN/CLOSE) on the unit at the
same time
for
more than 5 seconds until "HELLO" is displayed on the unit.
3 The power will turn
on
and then turn off.
Operation
Cannot operate
the
• Change the manufacturer code of the remote control.
In
some cases, even if you
16
television
or
ampliflerl
change the code, the remote control may not be operated depending
on
the type
receiver.
of
the televisions or receivers.
• It may be necessary to set the manufacturer code or the remote control code
16,33
The
remote
control
doesn't
again after changing the batteries for remote control.
work
properly.
• The remote control and main unit are using different codes. Change the code on
33
the remote control.
• The batteries are depleted. Replace them with new ones.
5
The
unit
Is
on
but
cannot
be
• Confirm the correct drive
is
selected.
19
operated.
• One of the unit's safety devices may have been activated.
-
Reset the unit as follows:
1 Press [POWER 6/1)
on
the main unit
to
switch the unit to standby.
If the unit doesn't switch to standby, press and hold [POWER
6/1)
on
the main
unit for about 3 seconds. The unit is forcibly switched
to
standby.
Alternatively, disconnect the
AC
power supply cord, wait one minute, then
reconnect
it.
2 Press [POWER 6/1)
on
the main unit to switch it on. If the unit still cannot be
operated, consult the dealer.
• Condensation has formed. Wait
1 to 2 hours for it to evaporate.
-
Play
fails
to
start
even
when
• Insert the disc correctly with the label facing
up.
19
[~]
(PLAY)
is
pressed.
• The disc is dirty.
3
Play
starts
but
then
stops
•
You
tried to
playa
blank disc or unplayable disc
on
this unit.
6,
7
immediately.
•
1m:
If playing DivX
VOO
content, refer to the homepage where
you
purchased
24
it.
Cannot
eject
disc.
• The unit may have a problem. While the unit is off, press and hold [II) and
-
[~
OPEN/CLOSE) on the main unit at the same time for about 5 seconds to force
the tray
to
eject. Remove the disc and consult the dealer.
Start
up
is
slow.
• Start up takes time
in
the following situations.
-
- Immediately after a power failure or the
AC
power supply cord is connected.
It
takes
time
before play
- When the unit
is
connected with an HOMI cable.
starts.
•
1m!EI:
This is normal
on
DivX video. -
Cannot
set
"On"
in
"24p
• Only when the unit is connected to the HDMI terminal of a TV supporting 24p
you
32
Output".
can select "On".
In
some cases where the unit is connected to a TV via an
amplifier/receiver through the
HOM
I terminals, you may not
be
able
to
select
"On". In this case, connect the unit to a TV through the HDMI terminal and
connect it to the amplifier/receiver through any terminal other than HOMI.
I
I
~
ROT9243
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