Troubleshooting guide
Card
Page
ROT9378
The
capacity
of
the
SO
card
-When
a BD-Video that supports BD-Live
is
used, and an
SO
card
is
in
the slot,
22
decreased.
data may
be
written to the
SO
card.
Music
on
an
SO
card
cannot
-Data
that can
be
played from an
SO
card are AVCHD, MPEG2 and JPEG data.
7
be played.
The
contents
of
the
card
-The
card
is
not compatible or the contents
on
the card may
be
damaged.
7
cannot
be
read.
-Turn
off and then turn
on
the unit again.
-
USB
The
contents
of
the
USB
-Remove
the USB device from the USB port and then insert again. If this does not
-
device
cannot
be read.
solve the problem, turn off and turn
on
the unit again.
-Check
that the USB device is inserted correctly.
19
- The format of the USB device or
of
its contents is not compatible with the unit.
7
(The contents
on
the USB device may be damaged.)
- The USB device contains a folder structure and/or file extensions that are not
39
compatible with this unit.
-Turn
off and then turn
on
the unit again.
-
-USB
devices connected using a USB extension cable or a USB hub may not
be
-
recognized by this unit.
-Some
USB devices cannot be used with this unit.
7
-If
inserted during playback the USB device may not
be
recognized by this unit.
-
USB
device
cannot
be -Turn
the
power
of
this
unit
off
once,
and
turn
it
back
on.
7
operated.
Network
I
can't
connect
to
the
-Are
you subscribed to high speed internet connection? Check that the LAN cable 16
network.
is
properly connected.
.Have
you plugged a telephone cord into the LAN terminal on this unit? Connect
16
with a straight LAN cable.
-Confirm
the power for the modem or broadband router
is
turned
on.
-
-Confirm
the network settings. Follow any instructions you may have received from
-
your ISP (Internet Service Provider) and make changes
to
the settings.
-Are
the broadband router settings correct? Read the operating instructions for the
-
broadband router.
-Is
the broadband router and/or modem connected correctly? Check the operating
-
instructions for each device and connect accordingly.
-Check
the "Network" and "BD-Live Internet Access" settings. 32,35
VIERA CAST
does
not
-Is
the network connection correct? 16
operate
or
connect.
-Image
of
the video contents may be disturbed or may not display depending
on
-
how busy the environment or the connected line
is.
Other
difficulties
with playback
Audio
and
video
-This
occurs
between
playlist
chapters
or
scenes
(rJ!mmJ).
-
momentarily
pause. -When
playing
a
title
recorded
on
both
layers,
the
unit
automatically
switches
between
-
layers
and
plays
the
title
in
the
same
way
as
a
normal
program.
However,
video
and
audio
may
momentarily
cut
out
when
the
unit
is
switching
layers.
Picture-in-picture
is
not
-Confirm
whether
the
disc
supports
picture-in-picture.
-
played
with
BO-Video.
BO-Live
is
not
played
with
-Confirm
whether the disc supports BD-Live.
22
BO-Video.
-The
inserted
SO
card does not have sufficient available capacity. 22
-The
SO
card
is
write-protected. 7
-Sub
contents copied
to
an
SO
card are provided by the disc producer as a part
of
22
the BD-Video content. Even if you record images and audio onto an
SO
card, it
cannot be played as
aBO-live.
Alternative
soundtrack
and
-The
languages are not recorded
on
the media.
-
(
subtitles
cannot
be
-You
may not be able to use the on-screen menu to change the soundtrack and 19
selected.
subtitles on some discs. Use the disc's menus
to
make changes.
No
subtitles.
-Subtitles are not recorded
on
the media.
-
-Turn
the subtitles on. Set "Subtitle"
on
the on-screen menu
to
"On". 30
-When
progressive output
is
on, closed captions cannot be displayed.
-
The
subtitles
overlap
closed
-Turn
off the subtitles or turn off the closed caption setting
on
the
TV.
30
captions
recorded
on
discs.
The
resume
play
function
-Memorized positions are canceled when
-
does
not
work.
-pressing
[_j
several times.
-opening the disc tray.
-The
resume play function may not work depending
on
the media.
-
-1mI!J:
On
BD-Video discs including BD-J, the resume play function does not work.
-
-
-_
..
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